Troubleshooting Insightly Voice

When using Insightly Voice, you may encounter these common issues. Try the troubleshooting steps below each issue to solve the problem.

Can't make a call

  1. Make sure that Insightly Voice is online. Click the refresh icon to reset.
  2. If it's enabled, check the audio bar directly beneath the refresh icon. If the bar is missing, you may be having issues with your microphone.
  3. Check your network connection.
  4. Make sure you've given your browser permission to access your microphone. 
  5. Make sure you have obtained a number to use with Insightly Voice.

The audio quality is poor

  1. Close any unnecessary background applications or browser tabs that may be diverting resources.
  2. If you're using a wireless internet connection, switch to a wired connection.
  3. If you're using wireless or mobile headphones, switch to a wired USB headset.
  4. Check your device's microphone and speaker volume settings.
  5. Try to limit the noise surrounding you. Take calls in the quietest location possible to avoid background noise.

The audio is dropping out

  1. Your network connection may not be strong enough. For the best results, you'll want to use a high-speed network for calling activity. If it's possible, use a separate network for Voice or prioritize Voice traffic on your network.

The audio can only be heard on one end

  1. Check that your microphone and speakers are enabled and plugged in properly.
  2. Check to make sure neither party has their microphone set to mute.
  3. Make sure that you have correctly configured your network firewalls and ports.
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