Basic troubleshooting for mobile apps

Turning a device off and on when it's not working sounds like an old joke, but it's a basic troubleshooting step that can solve many problems. If you encounter problems with the Insightly iOS or Android apps, and you've already tried refreshing your data, you can try a few other steps before turning your phone off and on again.

Log out and log in

If your Insightly information isn't updating or a feature is not functioning, you can try to log out and log back in to the app to reset the data. The Log Out item is listed on the Settings page. Logging back in will download all the data from your Insightly account from scratch.

  1. Tap the menu bars at the top left.
  2. Tap Settings.
  3. Tap Log Out.


Get the latest version

To make sure you have the most recent features and performance improvements, always download the latest version of the app. The latest and greatest versions are always available on the iTunes App Store and Google Play.

Uninstall and reinstall the app

With all the apps and OS updates we install on our phones, there can be rare interactions that cause conflicts. By uninstalling and reinstalling an app, you can make sure that updates to your phone and other apps are not affecting it.

For Android: Go to the Settings menu > Apps or Application manager > Choose the app > touch Uninstall (directions from Google).

For iOS: Hold your finger on the app icon until it wiggles, tap the X that appears in the corner, and then tap Delete.


Okay, turn the device off and on. :(

If all else fails to resolve a problem, that's a bummer. Restarting your iPhone, iPad, or Android device may indeed be the way to go. Usually, you can hold down the power button until you are prompted to turn off the device. Check the instructions for your device model if that doesn't work.

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