If you need to suspend a running Journey, but want to run it again later, you can pause it.
This is different from stopping a Journey - pausing a Journey means it can run again in the future, which is not possible if you have stopped the Journey.
To pause a Journey:
- Go to Journeys. Find the Journey you need to pause and click the three-dot menu.
- Select Pause Journey.
If you want to start running this Journey again, open the three-dot menu again and select Run Journey.
When a Journey is paused, Prospects will not move any further. If the Journey is set to run again, they will resume the Journey at the step they had left off on.