How to pause a Journey

If you need to suspend a running Journey, but want to run it again later, you can pause it.

This is different from stopping a Journey - pausing a Journey means it can run again in the future, which is not possible if you have stopped the Journey.

To pause a Journey:

  1. Go to Journeys. Find the Journey you need to pause and click the three-dot menu.
    Pause_Journey_1.png
  2. Select Pause Journey.

If you want to start running this Journey again, open the three-dot menu again and select Run Journey.

When a Journey is paused, Prospects will not move any further. If the Journey is set to run again, they will resume the Journey at the step they had left off on.

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