How to pause a Journey

If you need to suspend a running Journey, but want to run it again later, you can pause it.

This is different from stopping a Journey - pausing a Journey means it can run again in the future, which is not possible if you have stopped the Journey.

To pause a Journey:

  1. Go to Journeys. Find the Journey you need to pause and click the three-dot menu.
  2. Select Pause Journey.

If you want to start running this Journey again, open the three-dot menu again and select Run Journey.

When a Journey is paused, Prospects will not move any further. If the Journey is set to run again, they will resume the Journey at the step they had left off on.

Was this article helpful?