Not planned

Send workflow emails from user's address, instead of notifications@insgly.net

Hi,

when creating a workflow action that sends an email to a contact we can select who the emails is from, but it is still sent from "notifications@insgly.net".

We would use the workflow to automate emails to our leads, but having them come from the wrong address is unacceptable. This is both confusing and can lead to wrongful classification as spam.

As sending emails with the right identifier already works in the normal email tool, this hopefully won't require large modifications to your codebase.

Please implement this quickly, as it is currently a crucial feature for us.

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Comments

22 comments
  • We're having same issues. Regular (single) emails via insightly are sent 'from' a user's gmail address, but emails associated with workflow steps (auto/batch emails) are sent via notifications@insgly.net..  Any way both methods can be sent 'from' a sender's email address, and not look like a bot/spam/mass email?

     

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  • Hi,

    can someone from Insightly comment on this? Are you planning on fixing this any time soon?

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  • As above - this is crucial for us as well.  Emails via auto workflow are pretty redundant if they can't come from the user email address and that was the main features that drew us to insightly over others.

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  • I too have the same issue. The 'from' address should be my email ID rather than 'notifications@insgly.net'.

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  • Please get his feature working -- it is super unprofessional, and speaks poorly on insightly, and worse, makes insightly's clients look bad.

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  • Yeah this really sucks. I signed up for Professional & spent a full day setting up a workflow which is now unusable because it's not coming from my email.

     

    Any update from Insightly on this?

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  • It makes no sense to have this feature if it doesn't send from your email.... upvote

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  • Let's try to get this feature pushed through!

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  • It is very disappointing that this problem still exists. Is there any workaround?

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  • Hey guys,

    Thank you all for the great suggestions! While this is not currently on our roadmap we will continue to look to these comments to dictate what improvements to make to Insightly.

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  • Still waiting for this :)

    I don't know how this feature is useful for people without it looking like it came from your email address unless you're just sending these internally. Is there a reason for not having the option? It would be really simple to implement, we just did something similar when building a web form last week. When the form sends we can use any email we like to look like the sender. 

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  • This is a must feature, and simple to implement as Dan said. When do we have this? 

    I'm really sad to get stuck because of this :( 

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  • I need this as well. Other CRMs and emails marketing tools do this and thought that Insightly would as well. Can you please get this on your product roadmap. 

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  • Any news on this issue?

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  • Unless this gets fixed, we aren't likely to opt for the much more expensive Professional plan, since the main benefit would be on the workflows and auto-responders.

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  • It is very unfortunate that this issue is being ignored by Insightly! It is completely unacceptable that Insightly sends e-mails to our customers and it is not possible to use our own company e-mail address.

    Since Insightly has not provided a useful response to this request for 2 years, we have decided to switch to another CRM system. Fortunately, there are enough alternatives.

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  • Happy 2019 and this issue is still not fixed. I am thinking of finding a different CRM because of it. 

     

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  • Hello Everyone,

    Because the Workflow Automation system needs to be able to send emails regardless of whether an email address was added to Insightly, it was intentionally designed this way. While we appreciate your feedback and request for this feature, we will not be implementing this nor inserting this onto our roadmap. 

    Should this ever change, we will make sure to update this thread

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  • Hi Alejandro,

    Thank you for this update. I see that the reply-to email header is filled in with my email address, so at least when the contact clicks reply, they don't have to copy/paste my email address into the to field. I still see a few major drawbacks, though, and I'm hoping you might shed some light on them.

    1) It appears that Email Events (email viewed at such-and-such date) are not being triggered for these emails like they are for non-workflow emails. Is this something that is on the roadmap? We rely on the Email Events to determine junk leads and follow-up steps.

    2) It looks like workflow emails are not sent through my email system like non-workflow emails (i.e. they don't show up in my Gmail sent folder).

    3) When a contact receives an email, if they save my contact info (at least within Gmail), it will save my name with the notifications@insgly.net email address - a recipe for lost deals if the contact ever tries to email me with that contact down the road.

    4) If a contact replies to notifications@insgly.net they get a bounceback. I'm not sure how/why they would if the reply-to header info is there, but at least one contact has done that in the past few days, as I received a forwarded email from them showing such.

    We work in music management and concert booking. Venues hate receiving "mass" emails. It's a real turn-off and will likely result in our booking request being overlooked. The appearance of our emails coming from a generic "notifications@insgly.net" puts us at a big disadvantage - even if the underlying reply functionality works as designed.

    I understand the need for workflow emails to operate even if there is no address in Insightly, but is it possible to add an "IF" condition such as "IF user email exists, use it, ELSE use default"? By the tone of this thread, this appears more than just a "wish-list" item and should at least be on the roadmap.

    Thank you,

    Andrew

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  • We're also having an issue with this! 

    We had planned to incorporate more workflow automation in our Sales and Customer Success processes, but unfortunately this has been a barrier to our use of automated emails sent based on multiple criteria, for perhaps obvious reasons. 

    I understand that any change to this is not currently in the pipeline, but the ability to send from our own address would be extremely helpful and allow us to use Insightly in a much more meaningful way. 

    Thanks

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  • Hello Everyone,

    I appreciate the continuous feedback please keep them company. At this time the feature is still not incorporated into Insightly CRM. However, we do have Insightly Marketing now that we recently launched which may help solve some of these pain points. Please let me know if you like to learn about this exciting new chapter in our company. 

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  • Hi, just upgraded to professional plan and that's one of the first things I noticed. I agree that "generic e-mail" is a turn-off. I'll play around with workflows some more, but I am now thinking about "downgrading" back to the plus plan because workflows was the main feature I was after. 

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