Mobile app not syncing

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  Lyla T.

  February 08, 2017 23:41

  Hi Austin:

  The iOS was updated to version 3.17.2 this week. Can you check to see that this is the version you are on? 

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  Austin Dean

  February 08, 2017 23:44

  3.17.2 is the installed version.

   

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  Lyla T.

  February 09, 2017 23:36

  Hi Austin:

  Can you see if uninstalling and re-installing the app resets the system?

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  Regi Adams

  April 06, 2018 05:44

  I am having the same problem as well. It appears that no resolution had been offered for this issue.

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  Alejandro A

  April 06, 2018 19:15

  Hello Regi,

  Insightly data will only refresh on your mobile device if you log out properly (using the Log Off menu item), then log back in. Or, you can manually refresh your data. Scroll to the top of any category (contacts, organizations, etc.), touch the screen and swipe downward. You'll see a brief message that the data is refreshing.

  Hope that helps! 

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  Richard Henry

  November 23, 2019 18:14

  Did anyone resolve this issue? I have attempted several refresh techniques, log out and in, uninstall and reinstall and still have no data in the mobile app

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  Alejandro A

  November 26, 2019 17:26

  Hey Richard,

  Sorry to hear this. If you find data isn't linking between the web app and the mobile app, try some of the steps below:

  1. Re-sync the data:

  • Log in to the mobile app.
  • Click the menu icon (hamburger icon that looks like 3 horizontal lines in the upper-left corner)
  • Click the Gear icon.
  • Click Sync Now.

  2. If that doesn't help, please try to LOG OUT completely and login again.

  3. Check the app store for app updates. The most current version for iOS and Android is 3.28

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