User tried to login - got an error that did not recognize email

I have invited a user to my account, but when he tries to login he gets an error stating that his email is not recognized.  His email is correct and he is receiving invitation...how does he login?

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7 comments
  • Hi Andi,

    I'm sorry this is happening. Has the user set up a password as well to complete registration?

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  • I am having this same problem.. A user in our system, cannot login to his account. He has previously logged in, but the system is now telling him it doesn't recognize his email account.  He is still showing in my administrator dashboard.

    Please help!

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  • Hi Jen,

    Which user are you referring to?

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  • Hi Jen,

    Thanks for following up! I removed Tom's email address since this is a public form.

    I see you have a Google Apps account.There are three ways to log in to your Insightly for G Suite account so it might be helpful to try a different method:

    1) From GSuite, click on the Apps icon (a small 9-box grid in the upper right). When the apps window appears, scroll down to the very bottom of that window or click on the "More" item. The Insightly app will appear there. This is the recommended method. If you have a new Insightly account, the Insightly icon may take up to 24 hours to appear in the list.

    2) You can log into Insightly directly by going to https://googleapps.insight.ly. If you prefer this option, I recommend setting this as a bookmark on your browser.

    3) From the Insight.ly or Insightly.com homepage, click on the gray Login button in the upper right and select the option to Login with G Suite (do not enter an email address or password on that screen). On the next screen enter your G Suite domain, e.g. 'mydomain.com'—do not enter a www. or an @ symbol.

    Do you know how he's logging in? Can you share a screenshot of the message Tom's receiving?

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  • He was not using the app on his gmail account.  That was the problem.  Thanks for your help.

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  • Awesome! Great to hear he's in!

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