trouble adding links at the bottom of contacts and opportunities

I am suddenly unable to add a link at bottom of a new CONTACT or OPPORTUNITY.  Some links are appearing and others are not.

1

Comments

6 comments
  • Hi Eric,

    We're sorry this is happening to you!

    Our developers are looking into this now and we'll let you know once we have an update. Thank you so much for your patience.

    0
    Comment actions Permalink
  • I am having the same issue, and linking emails from Gmail

     Basically linking is not working in multiple locations

    0
    Comment actions Permalink
  • I'm having the same issue too. When trying to add a link to an email, Insightly tells me there are no matches found but I know for a fact this is incorrect as I double checked the spelling. Very weird. Thanks for looking into this!

    0
    Comment actions Permalink
  • That is very weird you're still seeing this Cristina. Can you share the name on the record you're trying to link to and the Subject line of the email so we can look into this? Thanks in advance for your help!

     

    0
    Comment actions Permalink
  • I am having this issue. I have added two new contacts and want to link them together. They are both clearly added but when I try to link one to the other in either record it comes up as "no matches found". I need them linked so I can create a combined opportunity. Please help.

    0
    Comment actions Permalink
  • Hey Elizabeth,

    Sorry to hear you're having issues with linking those Contacts together.

    I see that you're a paid user, and will be opening a ticket for us to work within since we'll be working with account information.

    Please be on the lookout for an email! :)

    0
    Comment actions Permalink

Please sign in to leave a comment.