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Cannot Delete a Tag

I created a tag called "!WTM-AA-S" and now cannot rename or delete it.

When I rename it, I see a notification that says the tag was renamed successfully, but don't see any change.

Further, I cannot delete the tag.

Is it because there is an exclamation mark in it?

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Comments

15 comments
  • Hi Travis:

    Hi Travis, the exclamation point shouldn't affect the tag.

    The steps to change or delete a tag are as follows:

    1. From the tag index in the right sidebar, click the tag you want to rename or delete. This will display the first page of customers who have that particular tag.

    2. Click the Rename Tag or Delete Tag link that appears above the list. Deleting a tag will remove it from all records and the tag index. This will not delete the tagged records.

    3. If renaming a tag, enter the new tag name and click the Save button.

    Can you share the steps your're taking to rename your Tag? 

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  • Those are exactly the steps I've taken.

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  • Can you share a recording of the process so we can pass it along to the appropriate team to investigate, Travis?

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  • Of course, here is a video I recorded of attempting to rename and delete the tag: https://drive.google.com/file/d/0B9zaVw8JsK89RTNZVHoyUWducWc/view?usp=sharing

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  • Thanks for the recording Travis, this was helpful!

    It looks like we have both missed a step, sorry about that :(

    After filtering your records by Tag, you'll want to select the records you want to update. In this case you're going to select all. Then you can Rename the Tag as you have been. 

     

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  • I'm having this same problem. An erroneous tag was created for one of my users (not by me), and now I cannot delete it. 

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  • Hi Kyle,

    Have you tried sorting by the tag you'd like to delete, using the upper left checkbox to select all records under that tag, then clicking the Delete Tag button?  That should delete the tag from your records.

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  • Hi Dan, we have Kyle's reply for you here:

    Yes, that's what I've been trying to do, and still no success. I recorded my steps in the following link. Thanks for your help.
    https://drive.google.com/file/d/0Bx4aaHO9gzy8T1pLeFFSdFRUUEU/view?usp=sharing

    Kyle Ballard

    Just a reminder that you must be in the community to leave a comment. Please do not reply to the email notification because your comment will not get posted -- and that's the only way we can continue helping you! 

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  • Thank you for the video, Kyle!

    I'm going to forward your information to our Development team for further investigation.  We'll let you know in this thread as soon as we have more information.  Thank you! :)

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  • Hi Dan and Lyla,

    Even after selecting all contacts, renaming and deleting this tag is unsuccessful.

    Here is a video: https://drive.google.com/file/d/0B9zaVw8JsK89ZVVVdlBMYkNNUjA/view?usp=sharing

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  • Thank you for the extra information, Travis!  I've forwarded your information to our Dev team as well. :)

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  • I'm also having this same issue. I have followed all necessary steps but I can't delete (or rename) my tags!

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  • Hello Tamara,

    Can you share the steps you're taking to delete (or rename) your Tag? If you can please share a recording. 

    Thanks! 

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  • I am also unable to delete a tag :/

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  • Hello Martin,

    Can you provide me with the name of the Tag you are unable to delete? Also, provide me with the record type the Tag is associated with.

    Thanks for your patience. 

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