Cannot login with G Suite from the Android App

Having no connectivity issues, I suddenly cannot login with G Suite using the latest version of the App while running Android 7.1.1.. I've tried re-installing and emptying app data/cache after a reboot. Logging in through the browser, even on the same device, works fine. There is a brief indication of something happening and then.. nothing:

1

Comments

18 comments
  • Hi Steve, 

    Thank you for posting to our Community. Sorry for the inconvenience, we are looking into this now. Once I have additional information, I will let you know.

    0
    Comment actions Permalink
  • Same happens to me

    0
    Comment actions Permalink
  • Hi Lluís and Steve,

    Our Engineers are working on a permanent fix to this issue which should be released very soon.  We're so sorry for the inconvenience.

    We'll make sure that we update you both here in this thread as soon as the release is available.  Thank you for your patience! :)

    0
    Comment actions Permalink
  • Hi, Dan. I'm a new customer... cannot login with either option to my Gsuite insightly account!

    Thanks,
    Jeff

    0
    Comment actions Permalink
  • I have the same issue as Steve. I can t login through the app.

    0
    Comment actions Permalink
  • May be superfluous but I have the same problem 😎

    0
    Comment actions Permalink
  • I have the same issue as Steve. I can't login through the app either.

    0
    Comment actions Permalink
  • Hi everyone:

    We are still looking into this and will let you know once resolved. Since you've commented on the thread,you will be updated when an update is posted here. We appreciate your patience while this is worked on for you.

    0
    Comment actions Permalink
  • Hi everyone:

    I have the same problem. I can't login through the app either.

    0
    Comment actions Permalink
  • Hi there Carlos, there are several reports of this and you'll be kept updated through this thread.

    Users have been able to access Insightly through the web app on their mobile browser for now. Apologies for any trouble this may cause.

    0
    Comment actions Permalink
  • Hi all, thank you for your patience. This is currently the highest priority for the mobile team, we believe we have found a fix for the issue and are currently verifying it. We will push the update once that is completed. Stay tuned!

    1
    Comment actions Permalink
  • Hi everyone, great news! We have just updated both the iOS and Android apps with a fix for this issue. Please let us know if you see otherwise, thank you for your patience.

    1
    Comment actions Permalink
  • All now seems well, thank you.

    0
    Comment actions Permalink
  • Glad to hear it, Steve! :)

    0
    Comment actions Permalink
  • It is still not working for the android app.

    0
    Comment actions Permalink
  • Hi Rafi, sorry for the inconvenience. Do you mind contacting me at reviews@insight.ly? I would be more than happy to assist you!

    1
    Comment actions Permalink
  • Hello, everyone! I am using Insightly  in my GSuite domain. I cannot login from the mobile Android app. I know there have been suggestions boiling down to re-installation of the Android app while simultaneously changing the Google domain security settings for the app, however, these instructions did not work for me.

    Is there a complete guide on how to resolve this problem? It is a deal-breaking bug, that HAS TO BE addresses.

    0
    Comment actions Permalink
  • Hello Islavov,

    When attempting to log in to the Insightly mobile app are you presented with an error message? If you are please provide a screenshot to further help. 

    Thanks for your patience! 

    0
    Comment actions Permalink

Please sign in to leave a comment.