Answered

Cannot log in

I have been using Insightly for the past 2 weeks without issues. Now when I type in my log in (my E-mail address it doesn't seem to recognise this).

Please can you advice?

 

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6 comments
  • Hi Kimberley:

    We're going to reach out to you directly to troubleshoot this. You'll get a separate email from Insightly for this!

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  • hi I have not logged in for 4/5 months and now the log in does not recognise my email address.

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  • Hey Chris,

    I am going to reach out to you directly to look further into this. You'll get an email from me shortly.

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  • Cannot log in.  Bought a yearly subscription yesterday,.  Worked fine all day today....now just the swirling ball after i put credentials in. 

     

    wait this is what it fianlly pulled up

     

    504 Gateway Time-out

    The server didn't respond in time.

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  • Hello Peter,

    Thanks for sharing this helpful information!

    Sorry for this issue you are experiencing. Our Engineering Team is aware of this and is actively working on resolving this. Once I have an update I'll be sure to notify you. 

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  • Hello Peter,

    All should be fixed now. Can you confirm you are no longer experiencing this issue? 

    I thank you for your patience in regards to this issue!

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