Different search results when using the Mobile (iOS) Version compared to the Windows (Browser) version

When searching for "HÖRMANN" in the Mobile App under 'Contact' no results are shown - just another guy where the familyname starts with "HÖ....." as well. If I press "show all results" those contacts appear too.

In the Windows / Browser Version they are found right away. First I thought it might be related to the German Umlaut "Ö" - but as the system finds 'HÖPPNER" - this can not be the issue, I assume.

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  • Hi guenther.klix:

    We're going to look into this and will report back to you here. Which operating system are you using on both phone and computer and do you have additional examples of search criteria bringing up mismatched results? Also, is there anything we might need to know to understand the scenario better? For example,are you using your phone in another language.

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  • Hi guenther.klix:

    We did testing and weren't able to replicate what you are describing. You'll also want to check that you're on the most recent version of the mobile app. Is there something that we might be missing as far as your operating systems, language you are using on your devices etc?

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  • On the iPhone 6 Plus I'm using the newest version of the insightly APP - just checked 'no updates available'. And I'm also using the newest iOS Version (10.3.3) - in the GERMAN Version.

    On the PC I'm running Windows 10 (German) - latest version and with insightly I'm using Chrome Version 60.0.3112.90, as I have expirienced problems using firefox with insightly and received the recommendation to use Chrome.

    Best regards

    Guenther

     

     

     

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  • Thank you for the additional information Guenther. I've passed this along to our product team and you'll be updated through this thread when we have more information or if we need anything else from you.

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  • Thank you so much for your patience. I've heard back from our Engineering team that this has been addressed in the most recent mobile update of the Insightly App. Please let us know if you're seeing otherwise.

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