Contacts are not entering

Several days ago, we recived the following mail: 

We can't sync more contacts from Insightly to Google because your Google Contacts account is out of space.

We've had to disable your Google Contacts sync, but you can turn it back on after freeing up space in Google Contacts.

I follow all the steps in this link:

https://support.insight.ly/hc/en-us/articles/204061564-Setting-up-Google-Contacts-sync

But the contacts are still not entering 

 

Thank you 

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Comments

7 comments
  • Hi Macarena,

    Did you clear some of the contacts out of your Google Contacts account?  As mentioned in the error message you received, Insightly won't start the Contact Sync again until after you clear out space in your Google Contacts account.

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  • I did all the steps that appear in the note. But i don't know how to clear out space in Google Contacts account because we use the company mail, and we never connect with a Google Account 

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  • Hi there:

    Turning on Contact Sync turns on the connection between Insightly and Google. The limits that Dan & Holger mantioned are set up by Google and refers to the number of Contacts you have in your Gmail account, please see screenshot below. To create more room and reset the Contact Sync, you would need to remove some of your Contacts.

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  • Lyla, 

    the problem is that in Insightly we only have 927 contacts, and in the notes say that you can have 20000. 

    we don't want to delet any contacts. 

    on the other hand I do not see the menu as in the screenshot. 
    It appear like this:





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  • Hi Macarena, 

    You do not need to delete contacts from Insightly, the issue is with too many contacts for your google account. You will need to clear out contacts from there and then the data from Insightly will sync again. 

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  • Hola Macarena, 

    Direcciones:

    1. Exportas y ahorras contactos de Google.
    2. En configuración de sistema Insightly, desactivas la sincronización de contactos.
    3. En Google, borrar todos los contactos en el grupo de "Insightly". 
    4. En configuración de sistema Insightly, activas la sincronización de contactos.

    Nota: Si no todos los contactos sincronización, entonces necesitas borras mas contactos de Google y intentas otro vez. 

    Buen Suerte!

    Micah

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