New post
1

How do I change my login email address?

I opened my account under my personal email address and need it to be under my work email.

5 comments

  • 1

    Hi Lyla,

    In order to change your email you can follow the steps here:  http://support.insight.ly/hc/en-us/articles/204061724-Updating-a-system-user-s-email-address.

    You will need to add your work email address as a new user, and remove your personal address user from the account.  Hope this helps!

  • 0

    I followed these instructions but now I have two active users on my account with two different email addresses.  When I log in with either login i can see all the data.

    How do i correct this so that I can keep all the data, but delete the older user.

  • 0

    I'd like to read the answer to this. (I'd also like to change my login email so that I can direct which of my email accounts task reminders are sent to.)

  • 0

    I would love to know how to fix this... My admin account has my personal email address, and now my second user has my work address... I would like the Admin Account to have my work address, and setup a second user as a part time staff member. How do I achieve this?

  • 0

    Hi Mike:

    We're going to have to do a little juggling with this one since the "new" email address is already in use. Here's what I recommend:

    1. Log in as Admin, Give your 2nd User Admin rights - System Settings> Users
    2. Log in as your 2nd user and delete the account with your personal address
    3. Add the part time staff member as a new user

    By doing it this way you won't have to upgrade and pay for the new user. 

     

Please sign in to leave a comment.