Why are Insightly Mails going to Spam Folder

Hi,

I am using the new Insightly Mail feature. I used DKIM to authenticate our domain. I have a rather strange problem: If I don't use an email template - the mail goes (at least in Outlook) straight to the junk mail folder and the tracking code is shown. Looks like this:

Sent from InsightlyCRM < http://mandrillapp.com/track/open.php?u=4545454545&id=a2defge....> (not the real tracking code)

If I use a template it works out fine. So does it mean, that I really should recommend all Users to use templates? Has somebody experienced the same?

Regards,

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Comments

9 comments
  • Hi Fabian,

    See if you can try adding the Insightly domain (insightly.com) to your approved sender's list. Also, try adding Insightly as a contact with the email address of notifications@insightly.com. You can find these and other remedies  here.

    Has anyone else experienced Fabian's issue and can offer some advice? Thanks! 

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  • Fabian,

    I'm moving your post to Community - Questions and Answers so the community can comment. Thanks!

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  • Mhm. We tested it a couple of times now and it seems the spam problem just occurs with our Microsoft Sharepoint mail server. It works out fine with all other mail adresses...

    Do you know a way to find out, if this will happen with all costumers using Sharepoint or if it is an isolated problem with our mail server? Thanks!

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  • this seems to be a common problem also with default server settings on office 365 exchange recipients.

    It *seems* to mainly be a problem if the email is created without using a template. 

    Template based emails can still have issues.

    It also seems the inclusion of tracking is part of the problem. I am not sure whether the value of tracking is higher than the value of avoiding being classed as junk mail in our clients (and prospects) email systems.

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  • Hi James,

    we also tested mailing based on templates and they go to Junk as well. If tracking is the problem, eventually Insightly could integrate an option to turn it off ...

    What I am wondering: Does this problem also occurs by sending Mails with MailChimp?

     

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  • We are seeing the same problem using templates... anyone have an fix?

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  • @dsanders- Just to clarify are template emails from Insightly going to the junk/spam folders?

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  • I notice that mails I send to contacts that I selected with a tag are also concidered as spam in the mailbox of our contacts. How can I change that?

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  • Hi Veerle. There unfortunately isn't much that can be done on the sender side of an email since the filtering is handled by the recipient's inbox and email service provider. 

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