Renewal has failed


Annual payment for Basic Plan was done and approved. Two hours later, I got a message from Support saying payment was not done and "renewal has failed" due to the Credit Card being rejected.

Credit Card has no issue, is a standard VISA Card...

Any ideas?




1 comment
  • Hi. I'm glad to see you've already submitted a ticket to Support for this billing issue. I know your ticket has been assigned and someone from Support will be contacting you to get this cleared up. Thanks!

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