Why do I have to enter my domain and sign in every time I access Insightly?

I access Insightly many times per day, and I'm almost always required to enter my domain name and sign in, even when I check "Remember me."

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47 comments
  • Brenda L, 

    I think that rian's comment is very appropriate, and this is the correct forum. It might not be the most eloquent, but if you have customers venting on your blog site, then it is time to start listening. 

    wouldn't you agree?

    Simply fix his problem... and turn a bad customer into a good reference. 

    I know you lost our business, and the only reason I am here is to see how long it takes you guys to execute the necessary fixes. 

    john

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  • Hi James,

    Thank you for your comment and for explaining why sign in has become so frustrating for you and your team. Thank you also for waiting for my reply. I was able to talk with our VP of Engineering and express the feedback left by you and others on this thread as well as learn a bit more about why Insightly requires you to enter your domain every time you want to log into Insightly.

    To start, Insightly takes it cue from Google that you’re logged in. Which means if you log out, - say go from your corporate google account to your personal account - you’re logged out from Insightly and Google needs to verify you and will ask you to log in again.

    If, however you’re a Google Apps user and have not logged out, you should be able to access Insightly without signing in by using this URL and changing “yourdomain” at the end and then clicking that bookmark.

    http://googleapps.insight.ly/User/Authenticate?domain=yourdomain.com

    For non-Google Apps users, your “keep me signed in” will work unless there’s been a period of 120 minutes of inactivity. Note: Even here at Insightly we have to log in again when we switch domain from say our Google Apps account to a personal account.

    That said, we hear you and want to see firsthand how you are accessing Insightly. I’ll be sending an email out to two of you early next week so that we can set something up. Thanks!

     

    Hi John,

    I'm sorry that we weren't able to keep you with Insightly. I can only hope that as we look for ways to make things better, that you will consider returning. Thank you!

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  • I'm having the same issue as everyone else...

    I tried your solution of:

    If, however you’re a Google Apps user and have not logged out, you should be able to access Insightly without signing in by using this URL and changing “yourdomain” at the end and then clicking that bookmark.

    http://googleapps.insight.ly/User/Authenticate?domain=yourdomain.com

    where I changed my domain name obvisiouly

    When I do this - even while I am still logged into my google account - I have to log into Insightly again giving the domain name again...

    Yours seems to be the only app that I have to do this for - and like everyone else here find it a bit time consuming and frustrating.  The 'keep me logged in' option seems to do nothing and would concur that we would rather see it removed than be there not working.

    Would be nice if your team could address an issue that seems to be frustrating many of your users.

    Regards,

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  • Our company is trying out Insightly and the constant login procedure is quickly becoming a problem. I'm disheartened when reading the responses here.

    At the very least, let us decide ourselves what timeout period to use.

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  • I agree... this needs to get fixed. We may NEVER be Google Apps users and 120 minutes is way to short when you work a full day.

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  • Hi everyone

    I learnt something this morning from the guys at Insightly.... When logging in via Google Apps, if you are ever 'timed-out' and taken back to the "enter your google apps domain" screen (with a blank domain name), just click LOGIN.  You DO NOT have to enter a domain name if you're still logged into Google elsewhere in your browser session.

    I didn't know this, and re-typing my domain name every time was my main frustration, but now I know I don't have to do this it's made a massive difference.

    Hope this helps someone else too,

    James.

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  • Hi James,

    Thank you again for sharing with the team how you are logging in to Insightly so they could share this bypass for you. Greatly appreciate your time today!

    Hi Michael - The cookie expiration will be one of the things we'll be looking at. Thank you!

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  • I've been told that we get automatically logged out after 120 minutes of inactivity due to performance reasons for Insightly... Just be aware that is causing a huge amount of performance issues for your clients and we pay for the service. I pay for Google apps and I rarely have to sign in - could be days or weeks without having to enter my password. 

    Many people are not working within their CRM all day long so it's really a pain. Would really appreciate that you fix that. Or at a minimum remember our credentials in cookies and put them back in the form so we just hit a button.

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  • Just a +1 for this being highly annoying, plus some inconsistencies with what their engineers are saying.

    The Insightly Sidebar in my google apps gmail stays logged in all the time with no issues (even when I'm connected to a different google apps account than the domain of my insightly).  But somehow their login page can't figure that out.  I don't understand why these would be two entirely different authentication mechanisms.

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  • WORKAROUND - I could not leave with this situation as I access Insightly just one or twice a day so here it the trick if you use Chrome but it will cost you $14 if you want total peace of mind. The idea is to refresh the tab hosting Insightly every hour or so which will preserve the login. I found a Chrome add-in that will let me do that and I also use it for Office 365 that is also a real pain for that.

    Install "Easy Auto Refresh" and set the refresh of the Insightly page to 3600 seconds and in the Advanced options check the Any page on xxx.insight.ly which is not available for the free version of the add-in. This way any page open for Insightly will remain logged in for good and this is a real good thing until someone at Insightly realizes that many of us are not working with it all day long.

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  • Hi everyone:

    We've made some changes on our end for Google Apps users. If you have a Insightly for Google Apps account,  you should be kept logged into Insightly until you log out of your Google Apps account or Google refreshes and log you out, whichever comes first.

     

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  • We need the ability to not get automatically logged out after 120 minutes of inactivity.  My users are complaining about this and I find it pretty annoying too.  We don't use Google Apps and we shouldn't be forced to use it just to stay logged in to a CRM system that we are paying to subscribe to.  Please fix this.  Don't be like SalesForce and just take your customers' $$$$ and ignore their requests forever.

     

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  • @ all users signing in with Google Apps: James Clay has got it all right (see 7 post earlier): You do not have to enter the domain name whenever you happen to be "logged out". Just click on the "Login" button (without entering anything in the text box asking for the domain name) and you should be ready to continue working where you left of.

    @ Insightly: I completely agree with the commenters that you have to get yourself together and fix this annoying signout problem. Even with the (100% non-intuitive and therefore mostly unknown) "workaround" mentioned before, Insightly is the only annoying SaaS that keeps asking people for re-sign-ins after such a short period. (Well, apart from my banking web sites, which arguably require a higher security standard than some low-key CRM.) So stop talking about security and nonsense workarounds and fix this (with approx. 1 line of code, I would estimate)!

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  • Unfortunately the Google Accounts (to setup the Google Apps method suggested above) wont work. Most of our staff have are their personal email accounts setup as google accounts and use different email address for Insightly. So therefore they won't want to sync those with Insightly as their Insightly login details differ. 

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  • Hi Nadia:

    I replied to your other comment with regard to staying logged in here :)

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  • It's 2020... This is still happening. This post is from 2015. WTF? 

    Guess Insightly is not really listening to their users. I think I might have to ditch his product now. Ugh...

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  • I tried four (4) times to move from Zoho CRM to Insightly... because I thought they had some great features... at least half a dozen features... 

     

    but, insightly's stupidity in both design and listening to their customers what killed it for me. 

     

    i am not surprised to see this is still an issue... it was a real productivity killer... and from the looks of it, still is. 

     

    but, don't beat up Insightly too much, most of the software these days is crap... insightly is just one of many. 

     

     

     

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