Completed

Insert an image to email signature or email body

Hi there,

I would like to insert an image (my company logo) in my signature or in an email I send from Insightly. Is this possible? And if not... WHY???

 

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Comments

99 comments
  • Official comment

    Dear customers, on behalf of the Insightly product team, first: thank you for your feedback. It pains me as your product manager to read that the Email feature fell short of your expectations in the ability to support your branding. Second: for those of you, who were hoping to use our email templates as a substitute of marketing campaigns tools (which would have supported custom designs of the email templates, HTML, imagery, and more) - I'm afraid we might have set the wrong expectation. The intent of email templates was to save you time in your customer outreach and follow-up, which warranted the approach to feature development that we took. I acknowledge that we've missed the need to support your branding/logo requirement.

    With that said, here is what we plan to do: a) we are going to revamp and improve Insightly's integration with MailChimp in the first half of 2016 for those looking for a better connection between a CRM and their marketing automation system b) we were already planning to provide support custom image for signature support later in the year, but will revisit this topic again in our planning, given the # of votes for this feature c) in the long term - which is likely beyond 2016 - we intend to support campaigns and marketing templates with full HTML support.

    Finally, wanted to make sure you know, we've recently shipped an ability to insert more fields (including custom fields) in your Email Templates, which was another popular request for Emails: http://support.insight.ly/hc/en-us/community/posts/202834294-Make-all-fields-placeholders-in-mass-email

    Thank you again for your candor, keep the votes and comments coming.

    Disclaimer: Any unreleased Insightly features referenced here are not currently available and may not be delivered on time or at all. Please make your purchase decisions based upon features that are currently available.

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  • Agreed. Plus one.

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  • Thanks Micah!

    @eelcojacobs- I show Jessica from our support team has followed up providing similar information as Micah. I think its a great request!

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  • @Nora D - Thanks Nora, I also think it's a great request. I am also surprised that it's not possible to insert a company logo in the email signature in a CRM system that is made for companies...

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  • I'm having trouble getting my brain around this.

    • The email template is an html document.
    • Html documents support embedded images.
    • Ergo, the email template supports embedded images.

    If it's a question as to where or how to store the image,how about the way my company logo is currently stored?  Frankly,I'd far rather be able to have my customers see my company logo on correspondence than for me to look at it every day in my Insightly desktop. 

    I know what my company logo looks like. It's my customers I want to remind. 

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  • 100% agree, Rick. The email template functionality really need to be expanded.

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  • I agree with all the above.

    I'm really excited about the email functionality but I am unhappy about leaving our company branding out of correspondence with clients if we use Insightly to send emails.

    It's the 101 of marketing and emailing. Please look at this functionality asap.

     

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  • Thanks for everyone's feedback. This is definitely something we're looking into.

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  • In addition to inserting an image, it would be great if the editor Insightly is using allowed the CTRL+B and CTRL+I functions for bold and italics, rather than having to mouse over to the buttons (or, in my case Command+I and Command+B on the Mac).

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  • One more in strong favor of having improved functionality for signatures. I'm avoiding emailing all clients via Insightly because of this reason alone.

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  • Just echoing Brian's sentiments, its disappointing to get so far into Insightly only to be road blocked with the lack of such a simple feature. Please fix and restore my sanity! :)

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  • I agree with you, Derrin. I'm the CEO of a tech company (app dev), so I'm very familiar with the "can't please everyone" mentality, but, as you say, we're deep into Insightly now, and I'm really, really disappointed at how half-baked the system is. 

    When you're doing a trial, you really can only go so deep into it. Two weeks is too long. By just a couple days, you've already invested a lot of time and energy trying it out. On the surface, it looks great. But things like the email composer and what I discovered the other day: You can't do reminders on an Event! I had so many events entered that I needed an email to remind me about. I had to pay an assistant to hand-transfer all of those to Tasks instead. I would have been better off just using my Gmail calendar!

    And don't get me started on reoccurring events! 

    Basic stuff, Insightly! 

    Really disappointed.

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  • If you have a physical product, you MUST show them a photo in the email.  They will take 1 second to look if you're lucky and if there isn't a photo to catch their attention, they will move on.

    I've also stopped sending emails via Insightly because of this issue.

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  • Do we have a date that the signature problem will be fixed 

    I need to have my logo in my signatre

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  • I second (or third) all of the comments. I'm just starting my trial with Insightly, but this is a missing feature that will probably rule the system out. Our logo has to be included in all email. Do you have a time to resolution of this issue?

    Thanks!

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  • Hi Martin & Silverdh- Unfortunately, you are unable to insert an image into the body of the email. This isn't considered a bug to fix since it was not implemented with our emails; however we do appreciate the feedback and will consider adding this to our future road map. In the meantime you have the option to insert links or attach an image to your email. 

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  • I would also like to request the ability to insert a company logo in the signature line. I would also like to be able to insert a photo directly into the email.

    I am also with everyone else on the logo for the signature - I am not sending emails from Insightly because of this - I go to gmail - that simple fix would simplify my workflow process and seems like a no brainer!

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  • I agree with this post. It is needed and wanted!

    SEE!

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  • Agree with all the above.

    We too are not sending emails from within Insightly due to this simple oversight.

    A company logo within an email signature is a must for us and the ability to include a product image within the body of an email would be very useful.

    Ironic how the option to include an image within a feedback message is available within these Insightly Support pages but not to emails sent.

     

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  • Hey folks! Thank you for your feedback! 

    @Natalie - Our support pages/community are hosted through Zendesk and not through Insightly, which is why they allow for images. 

    We aren't holding out on anyone! :) 

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  • Has anything been done about this matter? It really is incredibly inconvenient not to be able to insert a logo in to your email signature, and makes all the other work you have put in regarding templates etc. of little to absolutely no value.

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  • @Nick - Thank you for your feedback! We have not made any changes to this effect. We appreciate you letting us know, though!

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  • Is this to be implemented and if so, when is it likely to occur? This is a game changer for our organisation, and I now have team members seeking alternative solutions. And when your team loses faith in the solution... well you know it is terminal.

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  • Hi Nick this is on our road map however, we do not have a date for release.

    If you haven't already done so, add your vote at the top next to the original post! Our product team does watch the requests and votes in the Community :)

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  • Quote Lyla T.: 'this is on our road map however, we do not have a date for release.'

    I live in the Netherlands. When I was searching for a CRM system I didn't choose a dutch company because I had the illusion that a big company like Insightly had more options and would be better and quicker in development than a small dutch company.

    Boy was I wrong!

    My initial question is almost 4 months ago. How many people need to fill in the request and vote to implement a BASIC and for most companies NECESSARY function?

    I took a paid account so I could use more email templates. Bummer, now I send all my emails from my email account and use TextExpander to fill in the text including pictures.

    Are you guys and galls from Insightly looking for an opportunity to have happy (paying) customers? Here I have a tip (free of charge):

    Fix the basic needs! 

    And that does not mean put it on a road map that lies there for an undefined time

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  • Hi @eelcojacobs,

    Please know that you are not unheard and your feedback is important to what we do. This is something we plan to do, since our company is cloudbased concrete deadlines can be difficult to adhere to.

    Our development teams work on several areas of the site, and build out a lot of great tools for a mixed group of users from around the world.  This can be seen in features you use, all geared towards our users.

    Our teams are working very diligently on the features most requested by our users. Client feedback absolutely helps us with the task of prioritizing what needs to be done. Other factors we take into consideration when prioritizing features are the ease or difficulty of developing the feature or the value the new feature would add, just to name a few.

    Thanks again for your feedback.

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  • Really an inconvenient. This is a "must" for a CRM that wants to be an active partner in business. Please, consider it as a priority.

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  • I agree with everyone's requests.  Our users are all requesting this feature, and they won't even use the Insightly email feature until our logo image can be displayed.  

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  • As a follow-up to my previous comment, and some of these comments, we have discovered that some email servers will reject our emails that contain a logo. We are using google aps for business as email server, and have spf and dkim set up properly. In corresponding with google support on this it appears that some email servers view the logo as spam content and either reject the email or send it to their recipients spam folder. I don't know if there are other methods for inserting a logo into the email footer that differs from the way Google aps does it, however I thought it worth pointing out as it might have some bearing as to why Insightly has not implemented this feature yet.

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