Not planned

Fix "Keep Me Logged In" Feature

We log into Insighlty via Google.  Every time I login I click the Keep Me Logged In Feature.  I wish it would actually keep me logged in instead of making me login each time I try to access the system.  

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Comments

16 comments
  • if using Insightly on my iPad I need to login each time I just across to another w/site - rather frustrating. 

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  • Hi Ross & graeme,

    We hear your frustrations. Nora from our Support team does a great job of addressing the reasons behind it here and shows how Google Apps customers can bypass the login screen.

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  • If you can save login info in browser this is a very mild annoyance.

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  • Hi, 

    this isn't right... we shouldn't have to get a specific URL to launch directly into insightly. And the google APP should work well... 

    Something needs to be fixed. 

    not only does the "login using google apps" link not work, But, it does not stay logged in. 

    I wont go into great detail, but this should be worked out and made easy. 

    "Apple-easy"

     

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  • Hi, 

    I feel that this "feature request" has been disregarded as something that cannot be changed, or something that is "acceptable".

    The inconvenience of having to sign in / log in several times in a day is a real productivity killer. 

    I have tried to find a work-around for this, but I don't seem to be able to find one.

    This one of those common and expected features that should simply "work". 

    Please strongly consider for immediate repair. 

    Thanks. 

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  • @JEKelly- I agree its frustrating to have to log in each time. I have voted for this update as well. Please be assured that this request has not been ignored. Unfortunately, this is not a small change. This will take some time to review before it's implemented properly and tested on our end. As a start up our resources can be limited at times for updates such as keep me logged in features; however please know that the more this request is voted on the higher on the demand and "product need" list it becomes. :)

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  • I log in through Chrome Browser and it's the same, it doesn't keep me logged in. Though it usually only logs me out once a day, it's annoying. 

     

    Please fix!

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  • Really annoying thing. Workaround doesn't help if you have multiple google users. As someone said, unnecessary productivity killer!

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  • Exceptionally frustrating. This needs to be fixed.

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  • I have also had this problem for more than a year now. It is very frustrating. I hate having to log in SEVERAL times a day. When you don't use it for a while it auto logs me out....another very frustrating thing about this CRM. Someone needs to do something about this.....many rely on this CRM, and I am sure (after reading the comments) that I am not the only one experiencing this issue..... Why have the feature available if we cant USE it????

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  • +1. This is very strange to see such a convenient service having such a trouble with usability. I can install an opensource CRM on my server, it will be free with unlimited records, and it will be able to keep me logged in forever - but not so convenient in other ways.

    Most other web services can be logged in forever. Except internet banking. So for most users it'll be shocking to see such issue.

    Actually, Insightly has 2 types of accounts - one is connected to Google Apps, the other is not, and once you set up you can't change account type. So it should be quite easy to implement it for non-GoogeApps accounts. Technically there's always a way to implement it. Since it hasn't been fixed for years, I expect political reasons behind it.

    For other users: as a workaround, you may:

    1. Use browser's password storage, so you re-login very quickly (I'm trying to live with this right now).

    2. Hire some developer to implement browser plug-in, which will log in you automatically every time. Here's an example of such plug-in for Chrome https://chrome.google.com/webstore/detail/auto-login/kjdgohfkopafhjmmlbojhaabfpndllgk - not sure if it works, but you can develop one specially for Insightly.

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  • Today, in 2017, I still have this issue. What's up with that? 

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  • I'm with you Thomas, still have this issue. Hope this gets fixed soon!

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  • @ all users signing in with Google Apps: Fun fact: You do not have to enter the domain name whenever you happen to be "logged out". Just click on the "Login" button (without entering anything in the text box asking for the domain name) and you should be ready to continue working where you left of.

    @ Insightly: I completely agree with the other commenters that you have to get yourself together and fix this annoying signout problem. Even with the (100% non-intuitive and therefore mostly unknown) "workaround" mentioned before, Insightly is the only annoying SaaS that keeps asking people for re-sign-ins after such a short period. (Well, apart from my banking web sites, which arguably require a higher security standard than some low-key CRM.) So stop talking about security and nonsense workarounds and fix this (with approx. 1 line of code, I would estimate)!

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  • Everyone in my company complains about this annoyance.

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  • It's not just the annoyance of getting kicked off...(which @Andreas Keil above is right, it does take just a second if you use the Google Apps sign-in) - it's also that if you're working on something like putting together reports the last thing you were working on isn't saved...so when you log back in you have to start the report parameters all over. I've gotten used to trying to remember to save the report as I'm building it, but it shouldn't have to be that way. This wastes a lot of time and effort.

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