Product and Services Catalog
Nowadays I'm a bit upset to not be able to track customer licenses and hardware serial number on CRM as I need one Google spreadsheet only for that, what makes my job more difficult and slow.
To solve that I would like to have available Generic Items (in my case are each license and devices I sell), each device has some own properties, like Serial Number, Batch, etc... and as I have customers that buy one and others that by hundreds units Custom Fields are not enough to store this info, I need a list of items to be linked with the customer.
In this case, having a generic item with fields, I can create it and link to Contacts, Organizations, Opportunities and Projects. This would do the job and be a great enhancement for the tool.