Option to add an Unsubscribe link to the bottom of emails/in an email Template.

This is pretty standard stuff if you're giving us the option to send out up to 50 emails at a time...it's pretty black hat to not include an unsubscribe link. I've already gotten complains from leads. I have to handle all of this manually right now. It looks very unprofessional. 

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Comments

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  • 100% agree. Would be nice if the system had a "no email" flag for a contact. I would assume that Insightly's answer is going to be that their emailing system is not meant for major mass mailing... that we should export the contact data and use an outside system just for mailing. But that goes against their selling point of being able to mass email right through Insightly. The entire emailing component of insightly really needs to be matured a bit. Like why can't we add custom fields or any fields beyond First / Last name? Once this is all implemented, Insightly will be a powerhouse.

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  • Can the Insightly team please offer an explanation or some advice?

    This is a very important issue to your users, unless you want them unknowingly breaking international laws?

    You enable the mass emailing of 500 people per day (on our plan) but don't have an unsubscribe feature?

    Please see here 'https://www.insightly.com/blog/dont-double-contacts-email-campaigns/'.

    Regards.

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  • Johan, great post here. I hope Insightly has some direction for us all.

     

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  • I just ran this topic by my business partner. She comply is blown away that there is not any Opt In / Out functionality within the system. And because of this, we can not send out any emails moving forward. This is very disappointing since it is a selling point on your pricing page (example: "Mass Email (max send 10,000/day)"), and is one of the biggest reasons (that and email templating) why we purchased a year of your service.

    Insightly, please provide direction with this that is NOT just telling us to use Mailchimp or another service. We bought YOUR service to do all this in a simple and professional way.

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  • Any updates, at all? Thoughts? Direction? Insightly has certainly replied to other topics here in the community, why not here? This isn't a "lets see how the community votes" type post.. this is a big deal. And people using your product may not know how big of a deal it is. Your system can quickly and easily send out hundreds of emails a day, that are all considered SPAM (by law) since your group is not offering any direction, technical solutions, etc. And those companies may not ever know about it.

     Rachel, thank you again for bringing this one up.

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  • Glad to raise the issue...I'm new to Insightly and realized it after my first batch I had someone reply mad that there was no link at the bottom...

     

    For the time being I have manually written at the bottom of all my templates "Please reply to me with "unsubscribe" if you no longer wish to receive emails from me." and then I have to manually figure out way to manage that internally and flag that (still trying to figure out a good way to do that). It's VERY annoying, homemade, and looks very unprofessional. 

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  • Hi Rachel. Thanks for your questions. We created the email template feature so you could send a personalized email to a multitude of people and still have the email appear as if it came directly from you - without having to create the same email over and over again. If you'd like to send out a newsletter or marketing material that looks professional in nature, we recommend using our Mailchimp integration. Because emails from the email template should be going to people who are expecting it, and because of the personalized feeling that the email should convey, there is not an unsubscribe link in the template.

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  • Brenda,

    The "problem" here is that your software offers direct integration with the our customer base, contact base, friends, family... everyone. And it offers a way to mass email everyone with a few clicks. Just telling us that we are using it wrong is not an answer. That is simply being closed minded to a flaw/loophole in your system and not addressing the actual situation. What you have created allows people to mass email anyone. It is literally on your pricing page that i can mass email people. And people purchase your software each day to send mass mailing out. Most small business doesn't use Mailchimp or even use a CRM. They buy your software to learn how to do it all. And since a selling point of your software is to mass mail our contacts, why would they ever think about doing it in another system like MC? They are using what you give them.

    And to go a little further here with what you said.. people I have added to my Mailchimp or Insightly are people that at some point expected to get messages from me. That doesn't mean that they want to get something forever. And as Rachel mentioned, there was already a situation of this within her first email batch.

    So again, saying "that is not what we meant this for" is just not the answer here. Without automatically providing the opt-out functionality, contact information, and other things required components for the CAN SPAM laws, your system is putting normal people in a bad place. To help address the this in the simplest way, you should provide a better explanation within your email docs/education articles about why your system is not set up to keep us "safe". Your system tells people that they can mass email their contacts.

    Do you have any empathy towards what is being shared here? You are selling software that can mass email, that doesn't allow us users to be protected / stay safe, and you offer no direction / note to those people using it. And your answer here is that "If you'd like to send out a newsletter or marketing material that looks professional in nature, we recommend using our Mailchimp integration." That is not how your customers are using it!

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  • Just also wanted to ask what "Mass Email" means to you? What does it mean to the Insightly company as a whole? And does that definitely fit with how your customers are actually using it?

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  • Hi,

     

    We came across this problem a couple of days ago. Any update on this?

    Is Insightly still lacking of this function? Any progress in the last 3 months? 

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  • Hi A. There are no plans at the moment to add an unsubscribe link to our email templates based on the reasoning above. However, we're listening to feedback and watching votes so please vote up this request if you haven't already. Thanks!

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  • Hi,

    Is there any update/progress on this issue? We just started using Insightly and I am very surprised there is no Unsubscribe function. This could be a show stopper. Has anyone found a solution? This is the only thread I found about this issue. Thanks!

     

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  • Is there any update on this?  I agree that it is basic functionality that should exist, particularly with the mass emailing/template feature.  Why the resistance to add this?

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  • Hi Everyone:

    Adding an unsubscribe link is not on our current road map. The intention of our email template design is for a user to have the ability to send Sales and Lead follow-ups quickly. However, your feedback is useful as we consider future updates to this feature.

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  • Let me plus one this idea. Unsub is important and doable feature.  

     

    Giving recipients the power to say no is not only polite, but it also helps us follow the law. Please put this on your roadmap. 

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  • I agree that an unsubscribe link would be nice. I think that if that is not in the plan that the marketing material should change to explain clearly that this is not mailchimp. I can see for a very large organization that CRM could get to the 10,000 emails a day. Since I am a one person operation this is not so important to me ( I don't have plans for mass mailings).

    I will be interested to see where this goes over time. 

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  • Dear Insightly Team,

    We have only been using Insightly for a couple of months now. Unfortunately, we have noticed a couple of basic CRM functions that are missing from your software. First of all, an unsubscribe feature is at the top of the list. Unsubscribing is mandatory by law for an E-commerce business in many Countries. We simply cannot use your software without it to send mass emails as your service advertises. We also need another urgently necessary feature that prevents other users in our company from deleting contacts by mistake or otherwise. We cannot entrust or risk our entire contact database with the high chance of human error any day of the week. Please fix these issues ASAP. We would rather not migrate to another CRM, but these features are required for any business to operate in the world today.

    Regards,

    Jack

    MMOBROS, LLC

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  • I can't believe given the strict laws in this area and the design of Insightly that this has not been provided as an option yet.  Is there an update - we know your listening to users but are you taking action on what you hear? 

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  • Could someone from Insightly please explain how an organization is going to be compliant with Canadian Anti-spam legislation (CASL) if there is no "unsubscribe" or opt-out clause in the mass email templates.

    Also, please explain how integration with MailChimp solves this problem.

    Thank you.

    Ali Hemani

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  • I just upgraded my Insightly plan specifically to have access to the "Mass email" feature advertised. To now find out through this thread that it was false is disconcerting.

    For one, my outbound emails are STILL limited to 50 per day. My plan explicitly states I can send 500. It is right on the pricing page. Mass Email: 500 per day.

    And now I find out you are advertising and providing a feature that allows your users to run afoul of federal law. There is a very clear workflow to import leads, select all those leads, then send them all an email. Sending emails to leads is not a "personal email". It's an unsolicited message and is governed by federal law. Not implementing an unsub feature puts your users in a very dangerous position. It's like leaving a loaded gun on the counter. Sure, your customer's shouldn't shoot themselves, but why put them at that risk?

    The CAN-SPAM Act covers "any electronic mail message the primary purpose of which is the commercial advertisement or promotion of a commercial product or service”. Is it safe to say a large percentage of your users are using Insightly for commercial advertisement or promotion?

    It is mind boggling we're even having this discussion, considering how dead simple it is to code an optional unsubscribe option. 

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  • This is law in Canada.  Has this been added to Insightly yet.  If not why not,  I am thinking about finding a different CRM that will provide this critical component.

     

     

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  • This NEEDS to be on Insightly's roadmap.  Please add it. 

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