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Contact exports with linked organization info

When exporting Contacts, the linked Organization info does not display in the resulting CSV despite the inclusion of Role and Organization columns in the exported document.  Disconnecting that information from the individual contact is not helpful. 

My supervisor wishes to easily look through thousands of imported Google contacts from different employees to weed out outdated and erroneous info but after importing to Insightly, I now find I must go back to each individual employee and export their contact from Google to to a CSV in order to print a document she can easily mark and carry for this tedious task.

 

Why include the columns in the export document if the information isn't included in an export?

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  • I'm sorry you're having trouble with this. This information should be included in your file. I'm going to open a Support ticket on your behalf for further testing. :)

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  • Hi having the same issue, every contact has a linked organisation and the export csv has a column for organisation but the organisation is not showing in the export.

     

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  • Hello Kimberley,

    I apologize that you are experiencing this issue!

    Keep an eye out for an email from me as I will create a ticket to help with troubleshooting this issue. 

    Thanks for your patience. 

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  • I also have this problem. When I view the contacts in insightly they have linked organisations, but exports don't show the organisation. 

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  • Hello Stuart,

    I see that you are already working with our Senior Techs in ticket #180894 regarding this issue. Please keep an eye out on your emails as we will communicate to you when this has been resolved. 

    We appreciate your patience with us as we work through this! 

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  • I also cannot export contact data with linkedin information. How can i get the linkedin info included in the csv exports?

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  • Hello Sachi,

    When exporting your Contact data the LinkedIn information will not be present in your CSV file. I apologize for any inconvenience this may have caused. 

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