Has anyone successfully set SPF/DKIM records?

I've followed Insightly instructions, waited for DNS propagation. Checked via all methods on this page (https://mandrill.zendesk.com/hc/en-us/articles/205582267-What-are-SPF-and-DKIM-and-how-do-I-set-them-up-) - no errors.

Yet when I try to validate setup from Insightly "email domain" I get "email domain validation failed" and the emails sent from insightly are still "sent via".

Its not clear to me that the problem is not on Insightly side, as I try to troubleshoot and check it on my side. Hence it would be helpful if someone could point to a successful setup.

Thanks!

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Comments

29 comments
  • Hi Llya- I see you're being helped by Deb on our Support team. :)

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  • Hi there,

    I tried as well, but getting "email domain validation failed" as well.
    Is there a solution?

    Thanks

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  • Hi Fernando- Deb with our Support team is researching this issue. :)

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  • Hi there,

    I have problems with setting up the email domain as well.  

    Thanks a lot,

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  • @IIdiko- Thanks for contacting us. Deb will be following up with you soon.

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  • Ok. Thanks. :)

    I hope I get an answer soon, because I would like to send the emails in this afternoon.

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  • I too am having trouble. I followed the instructions from Insightly, and then I created a mandrill account, setup the DNS, and mandrill says the domain is verified and that DKIM and SPF are valid.

    However, the test in Insightly fails, DKIM is failing when sending messages, and the emails have the "sent via" tag.

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  • I should say that people should not be creating Mandril accounts at this point, unless you have a requirement to do so.

    Insightly is aware of the problem and knows how to resolve it (I believe), so reach out to support first before creating Mandril account. It may cause more headache down the road.

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  • I am having the same issue and spent an hour on the phone with Google Domains support and Google Apps support. They said everything is entered correctly. I use Google Apps and Insightly. 

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  • Hi Daniel,

    Thanks for reaching out! I see that Deb from our Support team is assisting you with this issue on the backend. Please don't hesitate to to us know if you need anything else! 

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  • We are in the second day of the free trial and also trying to get setup properly with regard to using gmail and SPF or DKIM settings.  I understand that there is a known issue, please keep me informed once there is a known solution.  thanks!  

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  • I have the same issue. Please notify me asap with any any solutions. My domain is hosted by GoDaddy and we use Google Apps & Insightly. Since the emails originate from your DNS host, then Google would  not be the correct resolution. You should go to your ISP/ESP. Yes???

    I have been told that you can have one domain and different DKIM/SPF records as long has they do not conflict. Insightly and Google mail should work fine.

    I tried just adding the Insighty DKIM and SPF under my Google text file entry. I found a thread for another mail provider (mailgun) that said that they Google text file needed to be edited. This may not be needed with Insightly. I have no idea yet.

    v=spf1 include:mailgun.org include:_spf.google.com ~all

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  • Hi @Ryan & @Mark, I will have someone reach out to work with your settings :)

    Some additional notes for anyone else is having trouble with their set-up:

    1. When setting up DKIM and SPF records please make sure you reach out to someone who is familiar with setting up exchange/email servers, (eg. an IT Admin or a third party provider), this is outside of Insightly's realm of support. 
     
    2. If you are atill receiving the error message "Email domain verification failed" after your setup is complete then please follow these steps according to the plan you are under:
    • Paid Users: For help, please open a support ticket so our Support team can assist. A "Submit a Request button" will appear at the top of the page after you log in. (Note: Your login must be the same email address you use to login to Insightly.) 

    • Free Users: Please reach out to us by commenting below as "Submit a Request" will not appear for you. Thanks! 
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  • Same issue for me - could someone please reach out to assist?

    I believe I have set up everything correctly but am still getting the "Email domain verification failed" message.

     

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  • Hi Rick! We'll have a member of our Support team get in touch with you on the backend. Thanks!

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  • EMAIL VERIFICATION FAILED - Same problem here.  Both new records look good in DNS Diagnostics (using MXTOOLBOX).  

    Is help available?

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  • To everyone that has followed the instructions perfectly and is frustrated with this:

    If your settings verify correctly with an external tool, Insightly must manually set you up. There is nothing you can do other than contact them.

    Has anyone been successful in following the directions and getting it to work? The solution they offered me suggests that it's not possible.

    The fact that this is not documented is extremely disappointing.

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  • Hi kevin - Thanks for opening up a Support ticket! Deb will be the one assisting you with this!

    Hi Vince - Deb is trying to reach out to you again! She just needs one thing from you and then you should be good to go. Thanks! 

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  • I must second the frustration with emails from Insightly.  This started at some point last week.  Got better and then yesterday it reared its ugly head again.  I am on a Basic plan and at this poing I am ok with the "via mandrillapp.com"  What I am not ok, is the emails going not going out.  I have tested with several different recipients across different domains and the end result is the same.  I just spend the better part of today making sure that the SPF record on my domain is correct.  I am able to send emails as expected from my web site forms as well as send and receive from Google Apps (with my domain name)  My SPF record is as follows "v=spf1 include:_spf.google.com include:mandrillapp.com +all" and it checks out OK with 2 different testing tools.

    In regards to mandrill, I have sent a test email from mailchimp and I received in about 1 minute or so.

    I opened a support request earlier.

    I **really** would like to get to the bottom of this issue.

     

     

     

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  • Hi Emanuel,

    I'm so sorry for the frustration with this issue. I show your email has been received by our Support team and is being reviewed. Someone will reach out to you soon. :)

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  • Thanks Nora, I look forward to hearing from support on this.  As an update, I received the email I had sent to my Gmail account between 5:49 and 6:06PM .  Those emails were sent between 8:17AM and 11:08AM.  Never receive those sames emails sent to my work address.

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  • We are actually quite liking Insightly and signed up for a paid account as well as setup up an API integration with our site.

    Being able to send emails was a big reason for doing all this - disappointing to see that there are issues here. FWIW for others we did check through Mandrill as well and we are setup correctly. It is an Insightly issue and at this point we are left hanging :/

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  • Our email is working has of yesterday. Insightly did assist me with Mandrill after Mandrill sent me a link. I sent 100 (test) emails yesterday without issue. Nora and Deb have been helpful in getting this moving. 

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  • Great to hear Dale! Deb is pretty amazing. :)

    @Ronald- I see Deb has received your Support ticket and will follow up soon.

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  • Yeay! I have Deb and Nora working on this so I hope to get a resolution soon.  I do like Insightly (and I was used to Dynamics CRM in another capacity)

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  • I'm having the same issue. We'd like to set up so that it won't say "via mandrilapp", but the instructions are unclear. Where can we solve this?

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  • Hi everyone,

    We're sorry for the trouble you're having with the DKIM set up. We were not notified of changes made by Mandril and are working on a solution for this. In the meantime please reach out to us according to your plan in this way:

    • Paid Users: For help, please open a support ticket so our Support team can assist. A "Submit a Request button" will appear at the top of the page after you log in. (Note: Your login must be the same email address you use to login to Insightly.) 
    • Free Users: Please reach out to us by commenting below as "Submit a Request" will not appear for you. Thanks! 

    @Marcelo - I see you have a paid account and I will open a ticket on your behalf.

     

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  • Is there a fix for this? I have 2 paid accounts and have been dealing with this issue where people get an unverified email that I've sent through Insightly which goes directly into their SPAM folder.

    PLEASE HELP!

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  • Hey Adam,

    Our email system was updated and no longer functions in the same way as described in this post.  We now no longer use Mandril, and instead, all emails sent via Insightly are sent directly through your own email client.  If you're having trouble with your emails going to Spam, that's going to be due to the DKIM or SPF settings of your email client, or due to the content of your emails.

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