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Forwarded e-mail to Insightly e-mail address not received

It's simply not showing up.  At all.  Either in the received or the sent items folder.  I have tried multiple times, from different e-mail accounts, always with the same result.

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Comments

19 comments
  • Hi Thomas,

    I apologize you're having trouble. Can you provide me additional information on what it is you're doing? Are you forwarding a personal email using your Insightly Mailbox, the Gadget or the Sidebar? Is the email showing but not the email address?

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  • Same problem. I've attempted to forward e-mails from my mail client ZohoMail both to contacts not entered into insightly and already entered but none are showing up.

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  • @Tony - Are you still experiencing this? Also, did you double-check your sent folder? 

    Please let me know if you're unable to locate it!

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  • I'm sending from my e-address of XXXXX thru zohomail to my unique insightly e-address (XXXXX) but they all dump into my user account and do not pick up the original e-address of the sender.

    Example: I open an email in zohomail from Bob CXXXk <XXXXX> which I want to link to Bob CXXXk (contact) in insightly(isly) but it ends up in Tony DXXXXX e-folder and not Bob's. How do I get e-mails from Bob (or anyone else) to link to their contact info in isly?

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  • @Tony - Thank you for that information. Are you sending to your Insightly email directly or are you BCC'ing, CC'ing, forwarding, etc? 

    Also, I'm going to "X" out the emails in this as this is a public forum. 

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  • When I receive an email from someone, I forward that email to my isly email.

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  • @Tony - Thank you for letting me know! I'm going to take a look at your account and double check some things. As soon as I know more, I will let you know!

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  • I need help. I have the same problem! Please contact me ASAP! Thanks.

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  • Hi Olivia,

    Can you provide us a bit more information on what's occurring?

    1. Are you forwarding a personal email using your Insightly Mailbox, the Gadget or the Sidebar?

    2. Is the email showing but not the email address?

    3. Are you bcc'ing, cc'ing or forwarding?

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  • I never got it resolved and just gave up even using "insightly". It's not for everyone.

    good luck with it. to unsubscribe I've had to change my email that insightly uses to get them out of my inbox.

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  • Hi Tony,

    I show you also submitted a ticket in November and were helped by Katy from our support team. She informed you the feature you were needing was not available.

    Here was Katy's response to you:

    Hi Tony,

    There is not a way to prevent the e-mails you forward to your Insightly Mailbox Address from linking to your Contact record, as your e-mail will always be in the header.

    If you notice that these e-mails are also not linking to the related Contacts and/or Organizations, please provide a specific example and I'll be happy to take a look.

    Here was your response:

    ​Fine, thanks;​

    Tony DeSimone

    You mentioned you had to change your email address to unsubscribe. Our records show you have no active account under the email address you are using to access the Community. Please let me know if you registered a different email address.

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  • Hi.  I'm having a similar issue in that an e-mail where I use the insightly code as a BCC recipient does not show within my Insightly account.  When I go back to the that e-mail to then forward it to my insightly code (as a 'to' recipient, not a bcc), then the email appears.  Is there an issue with insightly not recognizing BCC into your system?  I've tested BCC on my end to others and I know those e-mails are delivered.

    Thanks!

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  • Hi Eric,

    When you use the BCC field, some email applications don't expose enough information for Insightly to save the message or link it properly.You mentioned that you were able to forward the email successfully. You may also try to CC your message to your Insightly mailbox to ensure the headers are always available to Insightly.

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  • translate - Google-søgning

     

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  • Hi Tanja,

    We suggest you use CC the message Vs using the BCC function.

    If you use the BCC field there may not be enough exposed information for Insightly to save the message.

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  • Since the new release only a very limited amount of e-mails appear in my insightly inbox. When I Cc myself on a sent e-mail (sent from an Outlook365 account) the e-mail immediately gets attributed to my own contact in insightly but it doesn't show up in my insightly inbox any longer. Since I need to be able to link the e-mail to a contact or a lead I want to be able to easily access it. This used to work just fine. 

    How can I see ALL RECEIVED MAILS again in my inbox?

    thanks in advance for your help.

    Regards,

    Boris

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  •  Hello Boris,

    Can you provide an example of an email that was forward to your Insightly Account and was linked to a Record but didn't show in your Received folder? Also, if you can provide screenshots for this that will be helpful. 

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  • Hi Alejandro, 

    sure, I just replied to the e-mail you sent me and attached a.) an e-mail which doesn't appear in my inbox and b.) a screenshot of my inbox. it shows that there are no recent e-mails in my "all received emails".

    did you receive the e-mail?

    regards,

    Boris

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  • Hello Boris,

    Thanks for providing that information!

    When taking a look at the email you forward to your Insightly Account I see you are using a personal email. This is ok because this will link the email to the appropriate Contact. 

    However, Insightly will not show this email in your "Received" folder. To save copies of incoming or outgoing emails from your email application to Insightly you'll want to use your Insightly mailbox address

    You can find your Insightly mailbox address at the bottom of the Emails tab or on the User Settings > Mailbox page.

    Hope that helps!

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