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7 comments
  • Hi Joseph - I'm so sorry to hear that you're signature is being cut off even though you're within the posted guidelines. Can you help us by including an example of your email signature with the number of lines you're using? Just use X to represent any information you don't want to post in this public form. This will help us figure out what's going on. Thanks!

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  • Thanks Brenda. The signature I was cutting and pasting from my Gmail is:

    --- BEGIN ---

    Kind regards,
    Joseph M. Jarvis

     

    Tallgrass Legal LLC
    LLCs & Corporations • Contracts • Trademarks
    Purchase & Sale of Business • Capital Raising

    (785) 330-3385 jjarvis@tallgrasslegal.com
    https://tallgrasslegal.com/
    2040 W. 31st St., Ste. G, P.M.B. 120
    Lawrence, KS 66046-5164


    Add me to your address book: download vCard
     
    --- END ---
     
    It was always truncating before the phone number. So I then did some research, found the 500 character limit in the support article above, and revised it. I cut and paste it into Windows Notepad to strip it to plain text, shortened it, cut and paste into Insightly's editor, and used Insightly's editor to create links.
     
    --- BEGIN ---
     
    Kind regards,
    Joseph M. Jarvis

    Tallgrass Legal LLC
    LLCs & Corporations • Contracts • Trademarks
    Purchase & Sale of Business • Capital Raising

    (785) 330-3385jjarvis@tallgrasslegal.com
    2040 W. 31st St., Ste. G, P.M.B. 120
    Lawrence, KS 66046-5164
     
    --- END ---
     
    That's 250 characters. It's being truncated too at the same spot, before the phone number. The phone link is using the tel: URI. Could that be it?
     
    Thanks for your help.
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  • Hi Joseph, thank you for updating us with your findings! Our email signatures can only support plain text so your signature is being truncated due to the tel: URI being placed in there. 

    I tested things on my end and everything showed when that was removed. 

    I hope this helps!

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  • Thanks Jessica. I tried removing the tel: and mailto: URI links, and it worked.

    Just to clarify Jessica's answer, the e-mail signatures can handle more than plain text. The link just needs to be http URI.

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  • @Joseph - Thank you clarifying! :) Glad you were able to make it work! 

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  • "The link just needs to be http URI"

    I have similar issues. Is https also possible or could that be the problem?

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  • @Aryan - It looks like you're working with Katy on this so I'll go ahead and let her continue to assist! 

    Thank you!

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