Where can I actually submit a ticket?

Hi Insightly,

 

is there a problem with your ticketing system? Actually I cannot submit a link. Could you please solve the problem or just send me the right link to submit a ticket.

0

Comments

9 comments
  • Hi Lorenzo! We definitely want to display the right resources for your account so if you've created an Insightly Support account using the same email address you use to log in to Insightly, the "Submit a Request" button should appear for you as you are on a paid account.

    I did a quick check and noticed that your Insightly Support account was created with a different email address, but not to worry! We'll make sure that moving forward, the Submit a Request button appears for you. Please let me know if you don't see it next to your profile name after logging in. Thanks!

    0
    Comment actions Permalink
  • HELP!!! I AM STUCK IN COMMENT HELL!!!

    I got a paid account.  Then got another paid account.  cancelled one, paid for the other.  Long story short, i need to request a refund on one of the accounts.  Also need a nap- lack of sleep is getting to me.

     

    HELP!

    dmitriy@ttwmi.com

    0
    Comment actions Permalink
  • @Dmitriy - I'm already assisting you in your ticket so I'm going to continue to do so there. Thank you!

    0
    Comment actions Permalink
  • This is maddening + not the first issue I am having with Insightly.  If this gets any more difficult we will cancel and tell everyone on earth what kind of hell we have been put through.  

    I can not submit a help ticket.  I have emailed and called many times.  You are really leaving us hanging here.  See below for the email I sent to "Mellissa"

    Hello Melissa,

    I received an email (see screen grab directly below) from Insightly on January 15th saying that you billed my card for $1,176... We signed up for the basic plan for 2 users which is $360/year... I have emailed several times and called and I have not heard from you guys?  Please see screen grab at bottom - shows what we signed up and paid for.  I have looked at my bank statement and the charge has not hit yet... This mistake on your end forced me to spend hours looking into this and dealing with my bank etc... This is a huge pain in my ass - please address this asap and let us know that we are only being billed for the correct stuff.  
     
    Inline image 1
     
    Inline image 1
    0
    Comment actions Permalink
  • Hi Michael:

    I don't see a ticket but not to worry, I've opened one up for you! Be on the look out for another email from me. Thanks!

    0
    Comment actions Permalink
  • I'm in the same boat ( ticket #131941) this is extremely ridiculous. I had my old account (jshatara@usabizlending.com) and changed it to jshatararealtor@gmail. You charged me and Its been multiple days without a refund. 

    I want a straight answer; there is no support button even though I'm paying you. 

    0
    Comment actions Permalink
  • Hi jshatararealtor. Can you please try refreshing the page? You should be able to see the Submit a Request button now. I see that your ticket #131941 - which was initially resolved when our Support team responded to your inquiry on how to change your email address - was only just reopened yesterday evening when you added a new comment. Someone from our Support team will be responding as soon as they can. We appreciate your patience!

    0
    Comment actions Permalink
  • I changed from jshatara@usabizlending.com to my current address jshatararealtor@gmail.

    Your customer service team stated that I would be credited back after it was changed.

     

    You charged me $130. Why does it say I owe you $217.62
    I paid in full on 10/26/2015 this make absolutely no sense. If I paid for a year, why would I have almost half the balance still there. I don't want a credit towards next year. Your company automatically assuming I want to renew is not good business. I want my money back.

    You say you credited $130 on the same date
    . This is false as its BEEN A WEEK and I don't have the refund in my account.

    What is going on?

    I need to hear back something immediately.

    0
    Comment actions Permalink
  • Hi jshatararealtor - I understand you must know what's going on. Katy will continue helping you. She'll reach out to you through your ticket shortly. Thanks!

     

    0
    Comment actions Permalink

Please sign in to leave a comment.