Inactive User Issue with Outlook app

I had a free account that I signed up for to test your product.  In order to test with a team I work with, we signed up for the free trial of one of the paid for plans.  When I logged in before I would get the option to use either account. This was confusing so I cancelled the first account.  

Now I can log into the online interface but the outlook app tells me that my User is inactive.  I assume it is still trying to authenticate to the cancelled account, but the login info I enter is accurate for the new account.  I've uninstalled and reinstalled the app in outlook as well as reset my password.  No luck.

Is there some other trick or how can I get this resolved?

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5 comments
  • Hi Arrowhead:

    Is the email address you use in Insightly the same as the email address on the Outlook account? This is the only way that the information can  be linked together.

     

     

     

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  • Hi Lyla,  Yes it was the same.  I believe the issue may have been a time/cache problem because after I gave it about an hour, it began working. I assume, the outlook app, was still trying to authenticate to a cancelled user when it was passing my login information.  

    All is good now, although I have another question.  I started a new thread for that here, http://support.insight.ly/hc/en-us/community/posts/206916747-How-to-save-CC-d-contacts-from-outlook

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  • Glad to hear it you got that working!

    I have replied to you in your other thread too :)

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  • Lyla, My Outlook is a 365 exchange account and it is under a different email address than my insighly account. How can I change the default email address of my insighltly account? 

     

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  • Hi Bill:

    This article goes over the steps for you - Updating a user's email address :)

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