Lowering User Count

I changed my user settings to (1) and I want to sign up for the Basic Account with 91)user, but when I try to upgrade it will not let me signup with less than (2) users.

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  • Hi Jclark:

    Can you send a screenshot of what you are seeing on the payment page? You should be able to click the arrow and make selections in the dropdown menu as you see below.

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  • Hi Lyla - I am getting the same thing, I only need 1 user and have just singed onto the basic plan, but the minimum is 2 users?

    Thanks, Alex.

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  • Hi Alex:

    It looks like you still have 2 active users Alex. The option to go down to one user will be available once you delete the extra user profile.

    Hope this helps!

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  • Hi having same issue as Alex but can not figure out how to delete the extra user profile.

    When i select my settings menu there is no option for system settings only for user settings?

    My account was created by my boss who has a plus plan and i created a basic plan to test it out and now i want to buy a proffessional plan for me and want it to be seperate from my boss's account how can i do this?

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  •  Hello Sandy,

    I see that we are working together on a similar issue on ticket #177011. Can you confirm that these issues are related to the ticket we are working on? If not I can create a new ticket for you that way we keep both issues separate. 

    Thanks!

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