Answered

Remembering password

Hi, when I login Insightly doesn't remember my password, nor does it stay logged in.

I tried to delete the password and let mac os save it again, but nothing works.

Hope you can help.

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9 comments
  • HI Rob,

    I'm so sorry to hear you're having password issues. Let me get someone from our Support team to help you privately. They'll be in touch shortly. Thanks!

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  • I'm sorry you're having trouble with this Rob.

    We had a similar inquiry about this here.

    I show you have a Non Google App account.

    For Non Google App users the “Keep me logged in” option will retain your login information for a limited time. You will always be logged out of Insightly after 120 minutes of inactivity.

    This function is also affected by various settings on your computer and network, including your browser’s cookie settings, privacy settings, firewalls, security software that may delete cookies automatically, and whether you are signing in via Google Apps or directly to the website. If you check through those various cookie settings one by one, you may be able to sort out what is removing the cookie you need to remain logged in to the site.

    One of our users did suggest using LastPass which has been helpful for him. :)

     

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  • The 'Keep me logged in' option doesn't work, and Safari does save the password but doesn't autofill it. Insightly is the ONLY website I have this problem. The browser accepts cookies from any website and I don't have another firewall installed. Tried to reset the password a few times, but that doesn't work as well.

    If I trie to log in with my Google Apps account, I get the following message (see screenshot). But saramo@daily-bread.nl isn't a user anymore. Can you make me administrator?

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  • I apologize you're having trouble with the save password. It's something we're looking into for the Non Google App side.  Insightly will log you out after 120 minutes so the password will not save.

    In regards to the Google App message you are receiving, you're registered with a Non Google App account. The message you're receiving is due to someone (in this case Sara Mo) previously registering a Google App account. Unfortunately, I can not make you an administrator to her account or add you as a user.

    If she is no longer using or needing the Insightly Google App account I would suggest Uninstalling the Insightly Link from Google Apps.

    *Please note that you would need to register a new account as Google Apps since it would be a separate account from your Non Google App account. You can read more about the differences under our article: Insightly for Google Apps versus a non-Google Apps account.

    Google Apps for Work is a paid, subscription-based productivity suite from Google (this is not the same as a free Gmail account).If you would like to use Insightly for Google Apps, you must first register for a paid account with Google Apps for Work, and then sign up for Insightly using the Add to Google Apps button during registration. You must connect to Google Apps during your Insightly registration; your account cannot be connected to Google Apps later if you skip over this step.

    To Un-Install

    1). Access your Google Apps admin console by clicking the Google Apps settings gear icon and selecting Manage This Domain.

    2). Select Apps.

    3). Select Marketplace Apps

    4). Click the Insightly link.

    5). Click the Remove App trash can Icon

    6). Click the Insightly link

     

     

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  • Why do we have to go though all of this. What can't we just remain logged in as with basically everything other site where we have an account?? Facebook, Amazon, Instagram, CBS Sports, Highrise (which we switched from and are now partially regretting).

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  • Hi Rian,

    This is done as a security measure to protect your Insightly data.

    I'm sorry for the inconvenience.

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  • rianFebruary 29, 2016 12:58

    Why do we have to go though all of this. What can't we just remain logged in as with basically everything other site where we have an account?? Facebook, Amazon, Instagram, CBS Sports, Highrise (which we switched from and are now partially regretting).

     

    Ditto this. The user should be responsible for the trade off of managing log out times. Also it doesn't make sense that Google Apps doesn't have this behavior. I would ask that you revisit this auto log-off "feature". 

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  • Hi Matthew:

    We understand that this can be frustrating. Another user has share dthat, if you are ever 'timed-out' and taken back to the "enter your google apps domain" screen (with a blank domain name), you can just click LOGIN without entering your domain name. This will only work if you're still logged into Google elsewhere in your browser session.

     
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  • Why not provide users with an option to set their own session timeout setting?

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