Track email opens through Gmail / Apps?

Are we able to track email opens through other emails sent through gmail / google apps mail? I.E., similar to sidekick or yesware?

If not, will this be a feature that is developed soon? Most other CRMs have this feature as a simple click of a button to track.

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6 comments
  • Hi Patrick,

    If you send an email template you can go back to Emails > view the email template and verify how many of the emails sent were opened; however it will not provide which user opened their email.

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  • Are you saying that we cannot see when a particular customer opens their email?

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  • Hi Alan:

    If an email is sent using email templates you can see the email events on a per email basis by viewing the sent email from your Insightly email box:

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  • Hi Lyla, thanks for your reply,

    Please help me understand further...

    I sent an email to a fake contact through the templates section. The email was opened about 15 minutes ago (it's a test email with a different domain). The recipient (me, different domain) is a Google Apps (gmail) user.

    Within Insightly, I can see the email was sent because it's listed under the contact and the company.

    However, I don't see an "Email Events" section. Do I need to wait longer?

    Thanks for all your help!

     

     

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  • Hi Alan:

    It can take some time for this to come through. Insightly uses a third party service to send out the emails and capture this data. This means that the information needs to come back through the recipients email service provider, the email service we use and then into Insightly. 

    Hope that helps!

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  • Thanks for the clarification. I have rechecked it and now I see the notification. This is one of those areas where Sidekick has it down solid, but insightly needs to catch up. Please pass this along to the engineers :D

    Have a great day!!

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