i need to talk to someone from insightly.
this is INCREDIBLY frustrating not having any other way to "contact support." but if you really want this terrible user experience made public, then fine.
my issue: my email changed and i cannot access the email account listed as my administrator account.
because that email account does not exist...
- i have no password for the support area, and sending a password and instructions to a non-existent email is of exactly ZERO help
- because i do not have a password for the old email, i cannot open up a ticket on this site because this email address is not associated with my paid account.
then the bigger issue (of why i want to open up a ticket) is that i need to be able to export my data so i can close up my account. but since all the data export actions send the file to a non-existent email address, i cannot do this. i already know that i cannot change my email on the administrator account without having to BUY a second user to transfer my data to and then delete the old account. that's just not a viable option.
i just want my data. so someone from insightly contact me to fix this issue.