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I can't save an email using the Insightly side bar

Hi! I just signed up with Insightly and I am starting to love it because it combined CRM and project management with linkages to Google Drive and Evernote. However, when I installed the Insightly sidebar for Gmail, I couldn't save an email to Insightly as demonstrated in the video. Instead, I still have to forward the emails manually. Is there anything wrong with the sidebar? Please let me know. Thanks!

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  • I use latest version 50.0.2661.94 (64-bit)

    No , I don't use other extensions

    Yes I did all suggestions what you already also ask others.

    We need solutions and answers. I checked all your forum discussion, but no one give the right solution.

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  • Hi Has,

    Thanks for following up.

    I want to get this resolved for you and see you have submitted a ticket to our support team.

    Our team is not currently in the office but I'll have someone reach out to you soon.

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  • Goodafternoon,

    I do have the same issue. clicking on the orange 'in' has no effect'. 'Save and add link' has no effect as well.

    • Chrome Version 50.0.2661.102 (64-bit)
    • MAC OS
    • I turned off all extensions except insightly extension
    • I restarted the browser
    • I tried CMD SHIFT R 
    • deleted cache

    please help, because this is not very productive...

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  • Hi Roel:

    Thanks for letting us know what you've already tried. Can you uninstall and reinstall the Insightly Sidebar and let us know the outcome? We've had users successful with the button after doing this.

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  • I tried but no effect.

    • I had to login again in my plugin which i did (saw the tasks)
    • I had to give permission in gmail
    • after that the button is like a stone. Nothing moves or happens :(

     

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  • Hi Roel,

    We'll be reaching out to you directly. Look out for an email from us shortly. Thanks!

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  • STill not working for me too - extensions disabled. no luck

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  • Hi Jenine,

    Roel, followed up with us and informed us once he updated and refreshed the extension it worked for him. I understand the frustration with this, we have our team looking into this. I'll follow up once we have more information.

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  • Same issue with me. Button stoped working, But it used to work two weeks before

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  • Hi Nora,

    I'm having the same issue. I removed and reinstalled the sidebar, did several hard refreshes, etc.

    I can see the Insightly button on Gmail and klick on the "save and add link" drop down but it simply doesn't do anything.

    It worked until two days before.

    What now?

    Cheers,

    Sven

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  • Hi Sven,

    I apologize for the inconvenience. This is a site performance issue that was just recently brought to our attention. Our team is investigating this issue. I'll make sure to follow up with updates.

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  • I have the same issue.
    And that message on the console : 

    Tried all you mentioned on this post.
    Help please :)

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  • Hi Maxime,

    This is a site performance issue we're still investigating. I apologize for the inconvenience.

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  • Thanks Nora, it's working today :)

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  • Great to hear!

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  • I've installed the sidebar a few days ago. A very useful feature! But now it has stopped working.There is a red button, but pressing it, or the "Save and link" doesn't change anything.&

    The tasks are shown on the sidebar. The Insightly Send button is working properly.

    Is there a way to fix it?

     

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  • We're going to have this looked into Kirill. Once we get more information from our Product Team we will update you here. 

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  • I think this might be connected to permissions.. After uninstalling-installing the sidebar, the first time I press the red IN button I have a request to provide the rights to Insightly. As I answer positively, I get redirected back, and after that nothing happens if I press the button again., 

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  • Thank you for the additional information Kirill. I'm going to pass this along as well.

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  • Still not working.. Any news?

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  • Hi Kirill,

    Thank you so much for your patience!  Our Product team is still looking into your issue right now, but we'll let you know here as soon as we have additional information.

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  • Hello!

    I've experimented a bit and found out that when changing the Gmail localization to English, the Insightly sidebar seems to start working properly. Might be a coincidence as well, since it is still working sometimes..

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  • Thanks for the tip Kirill! What language and timezone were you using previously? We can make sure to share that with our engineering team and want to make sure that's consistent with what you have listed in your Insightly web-app.

    Thanks for any additional info!

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  • Dear Erin, the language was Russian and the timezone - Moscow/Russia

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  • Awesome, thanks for sharing those details! We'll make sure to keep you posted with any updates. 

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  • still does not work. I do have the same issue. clicking on the orange . 'Save and add link' has no effect.

    • I turned off all extensions except insightly extension
    • I restarted the browser
    • I tried CMD SHIFT R 
    • deleted cache

    can't save e'mails with the button. Nothing happens.. 

     

    Inspect in Chrome says:

    /mail/u/0/?ui=2&ik=4043235&jsver=NR...Hgs.de.&rid=d11d..&at=AF...UyMb9BiUtgwiAkfvQ&view=up&act=rusl

    Failed to load resource: the server responded with a status of 500 ()


    sidebar.insightly.com/user/reloaduserdata Failed to load resource: the server responded with a status of 404 (Not Found)

    [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.
    send @ sidebar?v=30123:7

     

    -----

     

    Unchecked runtime.lastError while running storage.set: This request exceeds the MAX_WRITE_OPERATIONS_PER_HOUR quota.
    at Object.i [as set] (chrome-extension://loih...lolkbai/data/scripts/bundle/sidebar.chrome.js:18:9021)
    at Object.callback (chrome-extension://loih....lkbai/data/scripts/bundle/sidebar.chrome.js:18:10356)
    /mail/u/0/#inbox/160c..0e7f:1 Refused to execute JavaScript URL because it violates the following Content Security Policy directive: "script-src 'nonce-w...L..Q+W..G...Wo' 'strict-dynamic' 'unsafe-eval' 'unsafe-inline' https: 'report-sample'". Note that 'unsafe-inline' is ignored if either a hash or nonce value is present in the source list.

    71/mail/u/0/#inbox/16...0e7f:1 Unchecked runtime.lastError while running storage.set: This request exceeds the MAX_WRITE_OPERATIONS_PER_HOUR quota.
    at Object.i [as set] (chrome-extension://loi...a...lkbai/data/scripts/bundle/sidebar.chrome.js:18:9021)
    at Object.callback (chrome-extension://lo...hl...bai/data/scripts/bundle/sidebar.chrome.js:18:10356)

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  • Thanks for sharing this additional information Martin, I've passed this along to our developers and will keep you updated through this thread.

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  • Any Updates? It is really annoying because it in addition slows down Chrome-browser.

     

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  • Hi Martin,

    Hope you're having a great day.

    At this time, your ticket is with one of our Senior Technicians.

    Once we know more about the issue, we will be posting an update on this thread.

    We appreciate your patient while we look into the issue.

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