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Login Issue

When I try to login I am getting:

This webpage is not available

 

ERR_TIMED_OUT
 
The last time I logged in was Friday and everything was fine.
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Comments

4 comments
  • Hi Pamela. Apologies! The site just went down but the team is working on it. I'll let the community know as soon as I learn more.

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  • Hi Pamela! I know you're also on another thread but wanted to also follow up here and let you know that the site is back up. Hopefully we didn't set you too far back this Monday morning!

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  • I am having trouble logging in   I sent for a password reset, but received nothing.  Login Peter.Foley@showmecables.com

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  • Hello Peter,

    Sorry to hear you are having trouble with this. I just sent you a new password reset link. Can you confirm if you received this email notification? If you didn't it might be possible that the password reset email may be getting blocked, filtered, or categorized as spam. Here are a few things you can try to allow the email into your inbox:

    1) Check your spam folder. If the message is there, you can usually mark it as "not spam," which will help new messages to get to your inbox.

    2) Add Insightly to your contacts list, as most email programs will allow messages from your contacts to pass through any filters. This is usually the best fix. For most email types, add "Insightly Notifications" as the contact with the email address of notifications@insightly.com. For Business Card Scans, add "Insightly Business Cards" as the contact with the e-mail address of notifications@insightlycrm.com.

    3) Add our domain names (insightly.com and insight.ly) to your approved sender's list (whitelist). This process varies with individual email programs, but if you use Gmail, here's a link to the instructions for managing senders lists.

    If you try the suggestions above, resend the message, and it still doesn't come through, I'd suggest checking in with your email provider and network administrator, as the message is likely being blocked at a higher level. This can sometimes happen due to email system restrictions or when usernames or aliases have been changed. Your email provider will be able to find where the message is being routed and help get you on the right track.

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