Mobile app not showing new tags even after new login

The app is not showing new contact tags until you view a contact who has this tag. Most inconvenient... 



  • You may have to refresh your data Carlo :)

    Insightly data only refreshes on your mobile device if you log out properly (using the Log Off menu item), then log back in.

    Or, you can manually refresh your data by touching the screen and swiping downward. A brief message that the data is refreshing will appear.

    Let me know if this helps!

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  • Dear Lyla,

    I have of course logged off and on before I posted this here. It did not help.

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  • Hi Carlo:

    Can you check to see if there are any pending updates to your app? Or you can do an uninstall and reinstall of the app to be sure you are on the most current version.

    Hope this works for you!

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  • Carlo,

    This issue will be resolved entirely in our next release (which is in beta right now). 

    Our new release addresses synchronizing all of your data across the board, and this includes things like tags.

    We anticipate releasing from beta soon.



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