October 29, 2015 21:37

BUG - Insightly was unable to display the contents of this email

Insightly is unable to display the contents of an email when two days previously I was able to view this content. This severely impacts productivity because the history of emails is important to my relationship with clients.

Comments

9 comments

Date Votes

Lyla T.
October 29, 2015 22:25

Hi Amy:

I'm looking into this one for you and will update here when I have more information. Thanks!

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Helen Gregory
February 10, 2016 11:12

I am having the same problem today - I can't see any of the emails that I sent out yesterday.

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Jonathan Price
February 10, 2016 11:14

Hi - I'm having the same problem too. Getting "Insightly was unable to display the contents of this email" error message

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Franck
February 10, 2016 13:58

Same problem today. More than 3 hours. No access to email content nor to files!!!

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Helen Gregory
February 10, 2016 14:01

I've posted it again as a separate problem in the Troubleshooting and Tips section. Getting very frustrated with this - wish Insightly would help

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Franck
February 10, 2016 14:25 (Edited February 10, 2016 14:25)

BTW the Gmail gadget is broken too and when saving with the Gmail extension, it saves it 7 hours in the future!

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Helen Gregory
February 10, 2016 14:30

Yes Franck, I've noticed that too. I logged that issue separately

http://support.insight.ly/hc/en-us/community/posts/209067047-Bug-Fix-Request-EMAIL-NOT-WORKING

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adam
February 10, 2016 15:00

I'm having this same issue as well.

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Lyla T.
February 10, 2016 18:40

Hi all:

We have an update that this has been resolved. Thank you for your understanding!

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