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lhw
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Can't save my emails in Gmail

It's been now two days where i cannot save my emails from gmail into Insightly.

Although i always had this issue on short period, it has now been 2 days....

Can you please tell me what is the issue?

PS; I have refreshed my window, logout and in, close and opened.... even tried from different PC.

Thanks

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16 comments
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    Lyla T.

    HI Ihw:

    There are a couple of ways to save your emails to your Insightly account. What steps are you going through to save the email?

    Thanks!

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    Jenine Beekhuyzen

    Hi - I'm having the same problem!

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    Nora D.

    Hi Jenine,

    I show one of our Customer Support associate's is currently assisting you with the ticket you submitted regarding the same issue. :)

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    Matthew Healey

    I've encountered this problem periodically since I've started using insightly. But I've always been able to rectify the issue by logging out of gmail and insightly and then logging back in again. 

    However now I don't have the insightly tab at the bottom of my emails in gmail, where it used to be. Any suggestions?

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    Nora D.

    Hi Matthew,

    Are you referring to the Save and Add Link from the Sidebar? If so, this is a site performance issue we're working on.

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    Jenine Beekhuyzen

    Nora - my save and Add Link button has never worked - I've been chasing a fix for months now - please help I'm getting desperate and am very frustrated that I'm paying for support to have this resolved but after many many communications there is still no sign of a resolution (:

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    Jeremie

    Hi everyone, same problem here, I have not been able to save any email from Gmail and the "Save email"/"view contact"/"Add..." gadget since a month now. Login out and in from gmail and Insightly does not work.

    Thank you,

    Jeremie

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    Nora D.

    Hi there,

    Thanks for letting us know. We're aware of this site performance issue and are working on a resolution.

    I do apologize for the inconvenience. I'll make sure to follow up once I have additional details.

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    Locations StudioBizz

    Hi Nora,

    Has this issue been fixed? We are Feb 1st 2018! Yes, like everyone above, I cannot had an email from my Gmail account to my Insightly CRM account. I also want to point out that my Insightly Sidebar is well active and connected to my Gmail User Interface.

    Thank you Nora to let me know where your team stand on resolving this issue.

    Martin 

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    Ed B.

    Hi Locations StudioBizz,

    Thanks for bringing this back to our attention.  I have my senior team looking into this.  We'll follow back up with you once we have more information.  

    Thanks for your patience in the meantime.

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    Locations StudioBizz
    (Edited )

    I responded twice to your email, Did you receive them? The problem is still not fixe.

    Here are the two screen shoots you asked for.

    FYI...
    When I send an email, I can save it to Insightly.
    The sidebar works fine. It gives me the information I need when I hover over a known contact that is already in my Insightly Database. It actually asks me for a authorization to access my google Drive and my Gmail.
     
    The only problem is when I press the "Save and link" button. Nothing happens!
     
    Actually It did happen once but then it stopped working.
     
    Best luck,
    Martin
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    Locations StudioBizz
    (Edited )

    Hi Leslie,

    here is my second email.

    Yesterday my <Save and Link> button worked very breifly. I have a vague memory to have clicked on the small Pop Up window logo at the top right corner to allow pop up windows to appear in my screen.
     
    Right now my button does not work and the small pop up window logo is NOT present at the top right corner.
     
    Maybe that can serve as a hint to solve the issue. Let me know.
     
    Martin
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    Locations StudioBizz

    Hi Leslie,

    Here is my third email.

    Very strange. The button <Save and Link> just started to work now (6:40 EST (Estern Standard Time). It seems to work later in the day. Very strange. Same thing happen yesterday. The buton started to work at the end of my workshift around 5 pm EST.
     
    Hope it helps!
     
    Martin
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    Alejandro A

    Hello Locations,

    I see you are working with Leslie in T#176294. I'll pass along this information to her. She'll get back to you through the ticket email system. 

    Thanks for your patience. 

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    Locations StudioBizz
    (Edited )

    Hi Leslie,

    Very strange. Like I mentionned before, my "Save and Link" button from my Insightly Extension in Gmail on a Chrome broswer does not work during the day. BUT the button always starts working after 5 p.m. Not very usefull when my day ends at 5 ! LOL

    FYI, I'm located in MONTREAL, QC, CANADA. Could it have somthing to do with the fact that I'm in a different timezone then you guys in California, USA?

    Martin

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    Alejandro A

    Hello Locations,

    As stated above I see you are working with Leslie in T#176294. This is a known issue please keep an eye out on your Ticket with Leslie for further updates regarding this issue.

    I'll pass along this information to her in the meantime. 

    Thanks for your patience. 

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