Can't save my emails in Gmail
It's been now two days where i cannot save my emails from gmail into Insightly.
Although i always had this issue on short period, it has now been 2 days....
Can you please tell me what is the issue?
PS; I have refreshed my window, logout and in, close and opened.... even tried from different PC.
Thanks
Comments
HI Ihw:
There are a couple of ways to save your emails to your Insightly account. What steps are you going through to save the email?
Thanks!
Hi - I'm having the same problem!
Hi Jenine,
I show one of our Customer Support associate's is currently assisting you with the ticket you submitted regarding the same issue. :)
I've encountered this problem periodically since I've started using insightly. But I've always been able to rectify the issue by logging out of gmail and insightly and then logging back in again.
However now I don't have the insightly tab at the bottom of my emails in gmail, where it used to be. Any suggestions?
Hi Matthew,
Are you referring to the Save and Add Link from the Sidebar? If so, this is a site performance issue we're working on.
Nora - my save and Add Link button has never worked - I've been chasing a fix for months now - please help I'm getting desperate and am very frustrated that I'm paying for support to have this resolved but after many many communications there is still no sign of a resolution (:
Hi everyone, same problem here, I have not been able to save any email from Gmail and the "Save email"/"view contact"/"Add..." gadget since a month now. Login out and in from gmail and Insightly does not work.
Thank you,
Jeremie
Hi there,
Thanks for letting us know. We're aware of this site performance issue and are working on a resolution.
I do apologize for the inconvenience. I'll make sure to follow up once I have additional details.
Hi Nora,
Has this issue been fixed? We are Feb 1st 2018! Yes, like everyone above, I cannot had an email from my Gmail account to my Insightly CRM account. I also want to point out that my Insightly Sidebar is well active and connected to my Gmail User Interface.
Thank you Nora to let me know where your team stand on resolving this issue.
Martin
Hi Locations StudioBizz,
Thanks for bringing this back to our attention. I have my senior team looking into this. We'll follow back up with you once we have more information.
Thanks for your patience in the meantime.
I responded twice to your email, Did you receive them? The problem is still not fixe.
Here are the two screen shoots you asked for.
Hi Leslie,
here is my second email.
Hi Leslie,
Here is my third email.
Hello Locations,
I see you are working with Leslie in T#176294. I'll pass along this information to her. She'll get back to you through the ticket email system.
Thanks for your patience.
Hi Leslie,
Very strange. Like I mentionned before, my "Save and Link" button from my Insightly Extension in Gmail on a Chrome broswer does not work during the day. BUT the button always starts working after 5 p.m. Not very usefull when my day ends at 5 ! LOL
FYI, I'm located in MONTREAL, QC, CANADA. Could it have somthing to do with the fact that I'm in a different timezone then you guys in California, USA?
Martin
Hello Locations,
As stated above I see you are working with Leslie in T#176294. This is a known issue please keep an eye out on your Ticket with Leslie for further updates regarding this issue.
I'll pass along this information to her in the meantime.
Thanks for your patience.
Please sign in to leave a comment.