Mail body is not displayed

When i create an email in insightly and send it it appears under e-mails, no problem. When i click on the mail the body is not displayed, instead there is a message. I just get this message in german, translated it should be something like "Insightly can't display the content of this mail". It is the same in chrome, firefox and internet explorer, so no browser problem. 

Here is an example: https://googleapps.insight.ly/messages/details/37986677

Strange thing: this mail can't be seen by any of our users. Some others can be seen by some.

0

Comments

4 comments
  • Hi Ingo!

    Thank you for bringing this to our attention. Our team is currently looking into this. I'll make sure to keep posted with any updates I receive. :)

    0
    Comment actions Permalink
  • Sorry about the hiccup Ingo, this has been resolved. Thanks for hanging in there with us!

    0
    Comment actions Permalink
  • Hello-- I have someone in my organization with this same problem. For her, it does not offer any error message at all, the message is simply blank. Everyone else can view the email with their account.

    She has tried Chrome and Edge browsers with no luck.

     

    0
    Comment actions Permalink
  • Hello Cameron,

    Can you provide a screenshot showing the email's header and the how the body that should have content doesn't display? 

    0
    Comment actions Permalink

Please sign in to leave a comment.