Twitter chat with Customer Service Expert, Shep Hyken today @ 11am PST

Get some fresh ideas for delighting your customers! Join us on Wednesday, February 17th, at 11:00 am, PST, for a TwitterChat with customer service expert and bestselling author, Shep Hyken.

Here's a sneak peek (only for our community) of a few of the questions Shep will be answering today:

  • What are the best tools for small businesses to increase customer loyalty?
  • What is an appropriate number of touch points for creating a good customer experience?
  • What is the best way companies can measure how they are doing in customer service and customer loyalty?
  • Any valuable business advice you have for businesses just starting out?


Since founding Shepard Presentations in 1983, Shep has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. With over 60,000 Twitter followers, Shep has captured the attention of many business owners. Mark your calendar and tune into #LoveYourCRM.





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