Copying my Insightly email

I was told that if I put my insightly email in my outgoing email in Outlook 2016 that it would show up under emails in Inisghtly. That is not happening.

thank you

 

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5 comments
  • Hi Adam,

    How weird! Can you share the title of one the emails you cc'ed your Insightly email address with? Also the the Contact's name it was sent to?

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  • Hi there Nora:

    Support received Adam's response here:

    The title of the email was "thought". It was send to Louis Datz whose email is XXXXXX@iXXXXXX.com.

    Thank you.

     

    Just a reminder that you must be in the community to leave a comment. Please do not reply to the email notification because your comment will not get posted -- and that's the only way we can continue helping you! Thanks! 

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  • Hi Adam,

    I just sent you a test email using your Insightly email address within the cc field. Can you let me know if you received it?

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  •  
    Adam Moss May 25, 2016 11:42

    yes I did get that in Insightly. by the way when I cc my insightly email address in my outlook email should it not be attached to the email record of the person to whom it was sent?

    Thank you.

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  • Hi Adam,

    Can you try resetting your Insightly Mailbox and trying the procedure once again?

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