email integration with Office365

I connected my Insightly account to my Office365 email as soon as the ability to do so was shown in the User Setup. The connection was made OK, I also got a confirmation email.

I have managed to send mails using the functionality with different results. The sent emails go to the recipient address. Every now and then there is no "on behalf of" in the sender's email address. But then all of a sudden it is back and a still get an "on behalf of" in the sender's email address. The sent emails show up in the Insigthly sent mail folder, but so far never in my Office 365 sent folder (my interpretation is that it should).

Someone else experiencing the same problems? Do I need to reconnect to Office365 to get the full functionality?

 

 

0

Comments

6 comments
  • Hi Ola:

    Are the emails that have the "on behalf of" being sent out differently than the other emails? For example one is being sent immediately versus scheduled.

    0
    Comment actions Permalink
  • Hi Lyla,

    All emails are sent immediately using the same email template and to the same recipient.

    0
    Comment actions Permalink
  • Thanks for the info Ola, let me check on this for you. Will update you here if I need more information or get new information to share.

    0
    Comment actions Permalink
  • I have a similar problem. I can send emails from my Insightly account via my office365 email. The emails appear to show up at the recipient but there is no copy of the email in my Office365 sent folder. Is there a fix or a workaround for this? I can't imagine I'm doing anything wrong since there's not much to hooking up the office365 email. Help!

    Thanks!

     

    Howard

    0
    Comment actions Permalink
  • Hi Howard:

    Thanks for letting us know, I will pass your example along too. Will be in touch.

    1
    Comment actions Permalink
  • Hi, when trying to log in the new UI with my Office365 account I get the following error message:

     Sign in with Microsoft Office 365

    New User? Sign Up

    Sorry, you do not have login permission for Insightly. 

    Also, My Office 365 account (Business Essentials) is connected to the Add-In "Insightly", and in Insightly CRM I have added this Office365 account (with confirmation message received). But when trying to send an e-mail through Outlook I get the following error message: System.ArgumentException: Invalid token. Please reload the app. at Insightly.App.OutlookGadgetWeb.Security.TokenAuthentication.UnpackIdentityTokenJson(IdentityRequest request) in C:\BuildAgent\work\190cc4d7f821708d\Apps\Insightly.App.OutlookGadget\Insightly.App.OutlookGadgetWeb\Security\TokenAuthentication.cs:line 64 at Insightly.App.OutlookGadgetWeb.Security.TokenAuthentication.CalculateOutlookUniqueId(IdentityRequest request) in C:\BuildAgent\work\190cc4d7f821708d\Apps\Insightly.App.OutlookGadget\Insightly.App.OutlookGadgetWeb\Security\TokenAuthentication.cs:line 71 at Insightly.App.OutlookGadgetWeb.Controllers.OutlookGadgetController.Authenticate() in C:\BuildAgent\work\190cc4d7f821708d\Apps\Insightly.App.OutlookGadget\Insightly.App.OutlookGadgetWeb\Controllers\OutlookGadgetController.cs:line 138

    The two problems seem connected. Any suggestions on how to solve this? Thank you.

    0
    Comment actions Permalink

Please sign in to leave a comment.