creditcard

Hi,

Since today I get a message that there's a problem charging our credit card. But I don't have problems with my credit card and last payment was 14-03-2016.

What's the problem?

Ronald

Comments

3 comments

Date Votes

Lyla T.
April 15, 2016 14:19

Hi Ronald:

I'll have someone from billing take a look into your account and follow up with you directly. Be on the lookout for an additional email.

In the future, you can open a ticket with support since you have a paid account. You'll just need to be logged into the Support site with your paid email address to see the option :)

Someone will be in touch soon.

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SolisPlan
April 06, 2018 07:18

Hi,

This is also happend to our environment also last days. The creditcard details are still the same.

I think it happened after I changed the plan.

Could anybody check this for me?

Thanks.

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Alejandro A
April 06, 2018 19:23

Hello SolisPlan,

I'll proceed to open a ticket for this to better help you. Please keep an eye out for my email.

Thanks for your patience!

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