Gmail Extension - Some emails don't have save option

Hello,

I was going through some of my older emails and saving them to Insightly by clicking on the Orange box.

I then discovered a conversation where the 6th and 7th messages (the final two in the conversation) do not display an Insightly box to click.  See image:

I tried the following troubleshooting:

- Disable the extension, and restart it.

- Restart Chrome.

- Restart Computer.

 

How do I fix this? Thanks!!

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3 comments
  • I think that this is a known issue. I have also seen it but not for a while now. When it does happen it is inconsistent. One thing you may want to check is whether you are definitely on the latest version of the side bar (which adds the button). 

    You can do this by going to the sidebar and pressing on the help ring as shown below. At the time of writing the latest version (I believe) is shown as below:

     

     

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  • I have experienced this issue from time to time also.  Refreshing my Gmail tab has always resolved the issue for me, 

     

     

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  • Thanks for sharing Leah.

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