Feature request - Whatsapp Integration

Hi there people at Insightly,

My company organises tailored skiing and snowboarding trips. We like to keep our customers as close and personal as possible, and research pointed out that our customers prefer using WhatsApp messenger above other channels like e-mail or Facebook. So we recently started using WhatsApp as a chat-portal for our customer support.

So far, first results and feedback has been great. WhatsApp seems to work great for a personal approach and the conversations often hold key information about our customers' needs and wishes. We would like to be able to add this information to our customer journey data in Insightly.

Is this on your roadmap yet? If no, why not? (I seriously think ik ought to be!) And is there a work-around? Looking forward to your reply!

Many thanks, Erik

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Comments

12 comments
  • Hi Erik:

    Thanks for sharing your workflow and your success with What'sApp. This is not on our current road map. 

    Prioritizing suggested feature updates can be a challenge since we get so many ideas through our Community. This post goes over the process your ideas and suggestions go through from the Community to road map.

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  • Whatsapp integration would be such an amazing game changer.....  please please please

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  • We are half a year later and it is not very hopeful that I'm the next one who can use a whatsapp integration. But still I ask: could it be made?

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  • This certainly would be a game changer - most of our interactions occur on Whatsapp now - any hope for it in the future?

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  • Guys, any news on this chat interface between Insightly CRM Contacts and Whatsapp. I see a lot of improvisation on the web. Salesforce seems to have it done. This is critical for our business...

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  • hi I agree with with Paulo, it´s critical and other CRMs already have it

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  • we also join this request :)

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  • We also join this request

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  • we also join this request :)

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  • Absolutely important integration. 

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  • we also join this request :)

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  • Please one more time, it would mean would switch programs eventualy

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