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Error: This email was not sent due to problems communicating with your email provider.

I am having the problem with email. Frustrating. 

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16 comments
  • Hi Jim,

    Can you provide additional information?

    Where are you emailing from?

    Are you sending an email to one individual or several contacts?

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  • I am having the exact problem. 

    Error message is "Error: This email was not sent due to problems communicating with your email provider. Error was "Internal Error"."

    I have added my google apps email in this section: User Settings > Email Accounts 

    It is showing verified sign. We are having this issue.

    Another user from our organization can't add files from Google Drive.

    Can you help ASAP?

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  • Hi Derek:

    This is the error message that your server is sending back to Insightly.  There may be a few reasons for this:

    • You've exceeded email sending limits -  Similar to Insightly, email providers have their own email limits (how many total emails can be sent per day & how many unique email recipients for example). If you've exceeded your provider's limits, they may flag your account and "unverify" your email.
    • If you've recently changed your email password, this can also cause your email to become "unverified".
    • Lastly, your email address could be unverified due to some faulty email addresses for your recipients. Insightly will attempt to send your email(s) 3 times. If after the third time, these emails continue to fail, your account may be flagged and your email will be "unverified".

    If you continue to see your email being unverified, please reach out to your email provider. They should be able to tell you why so that you can avoid this from happening moving forward.

    No matter which of theses reasons your email has become "unverified", you’ll need to follow these steps do to fix this:

    • Log into your Insightly account > go to User Settings > Email Accounts > and select the small trash icon next to that email to remove it.
    • Next, go back to this same page and re-add your e-mail.

    With regard to Google Drive, we are looking into this and will update you back in this post when we hear back from our Engineering team.

     

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  • Still the issue persists. I have done as you directed. But still the issue persists. I have already submitted a ticket. Please can someone come and see?

    Will highly appreciate that. This is so crucial for our business to get it fixed ASAP.

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  • Hi Derek:

    We'll have someone from support assist you through the ticket you opened. 

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  • Hi Derek:

    Circling back here for anyone who might be following this thread with regard to the Google Drive troubles we were seeing. We have made some updates and this should be resolved :)

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  • Hi, I'm having this same issue but I have an Office 365 email account, not Gmail. I sent a bulk email to 44 people this morning and when I went to look at the list of sent emails, saw they were all highlighted in red. When I clicked on one, I got this message: "Error: This email was not sent due to problems communicating with your email provider. Error was "Unable to send email. Please try again later. The server cannot service this request right now. Try again later."." 

     

    What should I do?

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  • Hi Jenna,

    That error is usually the result of packet loss when attempting to send the data from the either from your Insightly account to the Insightly queue or from the Insightly queue to your email client.  Regardless of the root cause, typically it will work if you wait about 10 minutes and retry.  If you're still having trouble sending those emails after 10 minutes, let us know. :)

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  • Thanks Dan. If I understand correctly, the first email is totally dead, correct? So if I retry sending the email, these people will only get the second email, not two messages?

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  • Hi Jenna,

    That's right!  Once we provide you with the error message for an email, that email will not be automatically sent again, so you aren't at risk of sending out doubles.

    The only time you'll have to worry about that is if there is no error message showing, but you're unsure if Insightly sent the email.  At that point, make sure you check your email client (Gmail, Outlook, etc) and view the Sent folder.  Emails we send should show up in your sent folder if they've gone through. :)

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  • Hi - as someone who is on a 'free trial' I can't get any help on the phone or submit a request.

    I sent 20 emails, about 15 were rejected as the email address I setup on our domain for use with Insightly has now been blacklisted by Google as it suspects it's 'used for unsolicited messages'.

    So I have no way of fixing this issue?!

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  • Hi Laurence:

    It looks like you may be logged into an email address that doesn't match what is on your Insightly account. If you are on a Free Trial or Paid plan you'll have the option to open a ticket with our Customer Care Team.

    Do you have a screenshot of the error message you received that you can share with us?

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  • I have logged into Insightly support and I can post a question to the community, I cannot get help via the phone or do I have the option to Submit a ticket for customer care.  'logged into an email address that doesn't match ... '   no idea what this means.

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  • Hi Laurence:

    The email address you're logged into the Help Center isn't affiliated with a Paid plan or Free Trial, this is likely the reason you aren't seeing the option to reach the Support Team through a ticket.

    We can still assist you through the Community, can you share a screenshot of the error message you received when you sent the emails out?

     

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  • Hi, I have sent mail several times to a group of 120ish people (trial subscription, so I'm sending out 50 at a time). It has been working fine so far, but today 90% av det mails were not sent :-(

    I normally login with gmail, and I did change my password some weeks ago (although I have logged in many times since then). 

    What do I do? If I understand the support replies above I could try sending again. How does that work? Will Insightly understand that I'm sending the same mail, and automagically understand which ones were already sent, and just resend the ones that failed? Or will Google see me as a spammer? Will I have to manually pick out the manes of the people who weren't sent the mail and mail just these?

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  • Hi Gard,

    If an email fails to send and you'd like to resend it, you'll need to process it through again manually.  Insightly doesn't have an automated process to retry those failed emails at this point in time.

    Because these didn't send properly, they won't count against you as Spam or anything similar.  We're sorry for the inconvenience!

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