Spam

 I am sending email via Insightly and I am using Office 365. I am getting emails returned to me that they were rejected by the recipient as spam. However, when I send them from my Outlook account the emails go through no problem. Please advise.

Thank you

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Comments

4 comments
  • Hi Adam,

    This sounds awful.

    Can you share a screenshot of the Spam message you're receiving?

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  • Here is what i got back.

    mx-bracke.atl.sa.earthlink.net rejected your message to the following email addresses:

    louisd@ix.netcom.com
    Your message couldn't be delivered because it's suspected of being spam. For best practices when sending email, refer to the guidelines found here: http://go.microsoft.com/fwlink/?LinkID=526654.


    mx-bracke.atl.sa.earthlink.net gave this error:
    Decision Engine classified the mail item was rejected because of High Risk Delivery Pool (HRDP) IP Block -> 550 IP 65.55.169.248 is blocked by EarthLink. Go to earthlink.net/block for details.







    Diagnostic information for administrators:

    Generating server: BL2PR18MB0865.namprd18.prod.outlook.com
    louisd@ix.netcom.com
    mx-bracke.atl.sa.earthlink.net
    Remote Server returned '550 5.7.513 Decision Engine classified the mail item was rejected because of High Risk Delivery Pool (HRDP) IP Block -> 550 IP 65.55.169.248 is blocked by EarthLink. Go to earthlink.net/block for details.'
    Original message headers:

    DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
     d=cardconnectonline.onmicrosoft.com; s=selector1-cardconnect-com;
     h=From:Date:Subject:Message-ID:Content-Type:MIME-Version;
     bh=GdN2aXKUfeiyOzAkhvY28xgoyR1P03r5Vroykl53cw4=;
     b=ZFZbX2A0Fpv49Xbs6JeMlKtzXmN5fSjHLRjgZ0IotVK62O6pyv4GZ7wHDCxicXfFbCM2zO0JwUd3ClkNeGhj8jFLVomcHoU1V1UZSmVTbxRkrWnAgWAWvHLUkjtjyNewY2qtmusgttbyey7isiUvbZMuRNWeQOOaZfLdv+SyEFk=
    Authentication-Results: spf=none (sender IP is )
     smtp.mailfrom=amoss@cardconnect.com;
    Received: from [10.30.10.104] (204.94.91.247) by
     BL2PR18MB0865.namprd18.prod.outlook.com (10.167.120.23) with Microsoft SMTP
     Server (TLS) id 15.1.511.8; Mon, 6 Jun 2016 20:28:55 +0000
    MIME-Version: 1.0
    X-Mailer: MailBee.NET 10.0.45.502
    Date: Mon, 6 Jun 2016 13:29:02 -0700
    Subject: Auth.net
    From: Adam Moss <amoss@cardconnect.com>
    Message-ID: <cd7b60a3-950a-4b99-ba95-cb30ea57d9ea@Clarity EPS, Inc.>
    To: <louisd@ix.netcom.com>
    insightly-emailid: 44251247
    Content-Type: multipart/alternative;
        boundary="----=_NextPart_000_E155_9257F47D.3761B456"
    X-Originating-IP: [204.94.91.247]
    X-ClientProxiedBy: BY2PR04CA022.namprd04.prod.outlook.com (10.141.249.140) To
     BL2PR18MB0865.namprd18.prod.outlook.com (10.167.120.23)
    Return-Path: amoss@cardconnect.com
    X-MS-Office365-Filtering-Correlation-Id: 610eb1e4-d0f4-41c0-4acf-08d38e492ebc
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    X-Microsoft-Antispam-PRVS:
        <BL2PR18MB0865A7D8167FDFA22E4449D9BC5C0@BL2PR18MB0865.namprd18.prod.outlook.com>
    X-Exchange-Antispam-Report-Test:
        UriScan:(7041052045607)(128460861657000)(81160342030619);
    X-Exchange-Antispam-Report-CFA-Test:
        BCL:0;PCL:0;RULEID:(6040130)(601004)(2401047)(5005006)(8121501046)(3002001)(10201501046)(6041072)(6043046);SRVR:BL2PR18MB0865;BCL:0;PCL:0;RULEID:;SRVR:BL2PR18MB0865;
    X-Forefront-PRVS: 096507C068
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        SFV:SPM;SFS:(10009020)(4630300001)(6049001)(252514010)(199003)(51914003)(189002)(71636004)(8666004)(15975445007)(5000100001)(50986999)(861006)(512874002)(105586002)(81156014)(31696002)(42186005)(450100001)(18206015028)(81166006)(101416001)(5004730100002)(37866002)(6116002)(5008740100001)(86362001)(77096005)(92566002)(8676002)(3846002)(68736007)(586003)(5005140100001)(2351001)(2906002)(189998001)(50226002)(19580405001)(106356001)(33646002)(97736004)(84326002)(110136002)(19580395003)(19617315012)(107886002)(229853001)(66066001)(7099028)(5230200006)(2956001)(105646015)(7059030)(114323001);DIR:OUT;SFP:1501;SCL:5;SRVR:BL2PR18MB0865;H:[10.30.10.104];FPR:;SPF:None;PTR:InfoNoRecords;A:1;MX:1;LANG:en;
    Received-SPF: None (protection.outlook.com: cardconnect.com does not designate
     permitted sender hosts)
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  • Hi Adam,

    Thanks for following up! Let me do some research and follow up. In the meantime can you let us know if when you're sending email email via installed Outlook and Office365, are you just adding the Insightly email mailbox address to the CC or the Bcc field? 

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  • Hi Adam.

    I wanted to follow up to verify if you were still having trouble with this?

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