Notes Not Syncing To iPhone App

When I add notes to Opportunities on my desktop only "some" of them are syncing to my iPhone.  I've tried swiping down to refresh, as well as closing the app completely and re-opening.  Oddly it is only intermittent.  Some notes do sync, some don't...

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9 comments
  • Official comment

    Hello everyone, yes, our mobile engineers have identified an issue and are planning to apply a fix in the next couple of days. Thank you so much for raising it here, as it helped us prioritize this bug quickly!

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  • Hi Tim:

    Can you check that you're on the most recent version of the Insightly App and provide some screenshots of your Mobile app that doesn't display the Note added?

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  • Lyla - According to the app I am on v3.12.1

    Below is an an example of an opportunity that has 5 notes added to it on my desktop version of Insightly.  Here is what I see when I look at the same opportunity on my iPhone:

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  • Thanks for this Tim, we'll have this looked into and will follow up if we hear more or need additional information.

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  • I'm having this same issue, has there been any progress made on this? 

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  • I am also having the same issue, any updates welcome please.

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  • Hi Emma:

    Can you check the Insightly App version you are on? You can find this on phone under Settings > General > About > Version. The latest version in the App store is 3.14.

     

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  • Hi! I have Emma's reply: 

    "Hi Lyla,

    I have version 3.14"

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  • Hi Emma,

    We have made some updates. Can you try to see if this issue continues?

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