error saving email not found

A few members of our team are not able to save projects. They get an error saving email not found message.We all use gmail I am not sure if that makes a difference. 

 We use Insightly on all projects so this is a huge problem that is impacting our workflow. Please help ASAP. 

 

I have also called the sales line on the website and left two detailed voicemails about this issue, I have yet to receive a call back. Hoping to hear from someone soon!

 

Thank you!

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6 comments
  • Hi Lyndsey,

    Thanks for reaching out! I've heard since this posting that Dan from our Sales team has managed to get in contact with you. Just to reiterate your conversation with Dan -- We are aware of the saving email issue and are working to resolve it. Thank you for your patience here. As Dan said, we recommend that you look into using our Insightly Sidebar as the Sidebar will eventually replace the Gmail Gadget. Here is the link to all our Insightly Sidebar Help Articles so you can start learning more. Thanks! 

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  • Hello, I have the same problem. If there is a replacement is it even worth waiting for the issue to be resolved or do we have to just switch to sidebar anyway?

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  • We used sidebar as replacement and the problem is still the same if not worst.

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  • Hi Lyndsey!

    I understand you are needing assistance with a few other issues. If you'll do me a favor and refresh your screen after logging in to our Help Center, you should be see a Submit a Request button at top. This button appears for our customers on a paid Insightly plan and will allow you to receive email assistance from our Support team. Thanks! 

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  • Same problem as of Jun23! This is a shame... this is affecting my business processes...

    Please let me know when this is resolved.

    Thank you,

    Hans

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  • Hi hpetersen:

    We are looking into this and will keep you update through this post.

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