SMALL EMAIL ATTACHMENTS

I would like to suggest that Insightly add a feature that allows the user to limit the email attachments that get saved automatically. We use the email attachment function all of the time, it is a great function and allows us to automatically assign quotes and purchase orders to be saved for a specific organization or contact. The problem we have is that in the email signature we have very small files (little Twitter, Facebook, LinkedIn logos) that also get attached each time. We might have 50 or 60 files, and only 3 real ones, the rest are those mini JPG or PNG files.  If we could have an option to not save files that are under a certain size, or a combination of size and file type that could avoid those from cluttering up the file folder. 

31

Comments

14 comments
  • Shouldn't it be possible to safe only attached files and not the inline images. Should be easy to detect this and add an option in System or User Settings...

    6
    Comment actions Permalink
  • I VOTE YES!!

    1
    Comment actions Permalink
  •  
    Today at 11:34

    This has now been made worse because we're now prompted with the "Are you sure you want to delete this file?" prompt every time we attempt to delete these small files. (Once in awhile I've seen the ability to tell Insightly not to display this message any more, but I don't get that option all the time.) I've just looked at one project for which there are 1,642 attached files and I'll bet 50%-ish of them are these silly email signature graphics.

    I'm beginning to lose patience with this issue. There have been requests for this feature throughout 2015 and as recently as June 2016 and while there have been lots of empathetic responses from Insightly team members ("great idea!," "understand your frustration") and it's great to know that postings in this forum are being read, there has been no concrete response about plans to deal with it.

    It seems that these posts are all asking for this to be resolved:

    https://support.insight.ly/hc/en-us/community/posts/203079440-Strip-out-email-footer-graphics-when-saving-from-Gadget-or-manually-forwarding-emails-to-Insighlty

    https://support.insight.ly/hc/en-us/community/posts/202902180-Files-saved-with-emails

    https://support.insight.ly/hc/en-us/community/posts/205587108-Deleting-multiple-files

    https://support.insight.ly/hc/en-us/community/posts/205659748-Administrator

    https://support.insight.ly/hc/en-us/community/posts/212725067-SMALL-EMAIL-ATTACHMENTS

    https://support.insight.ly/hc/en-us/community/posts/212830827-Ability-to-set-Min-Email-Attachment-File-Size

    Perhaps this request should be higher on your to-do list than it is?

    Show us some love Insightly team!

    7
    Comment actions Permalink
  • Please fix this, would make using email much easier.

    3
    Comment actions Permalink
  • I will 2nd that and 3rd and 4th and 5th and so on.

    4
    Comment actions Permalink
  • Wow, still nothing. Good to be busy - however, this is quite an annoyance to me as well. Anyone at Insightly care to venture a date by which this issue will be resolved?

     

    2
    Comment actions Permalink
  • I agree with all these posts. With all of the junk files that get attached in the "File" sections of contact records, it makes it almost impossible to see files that are relevant. I am an extremely frustrated customer on this topic. While Insightly continues to role out new features, none are more important that fixing this so that we can maintain a cleaner database. 

    I feel like all of these attachments are providing Insightly the ability to bump up customer accounts in order to provide for more storage space...a revenue opportunity for Insightly. I want to be a raving fan of this product when people ask what we use (and I get asked a lot). Unfortunately this one simple topic ends up being one of the first things I reference as annoying. That negative PR is a cost this company seems to be underestimating. Very disappointing.

    2
    Comment actions Permalink
  • I opened a help request on this topic today.  Not sure it will help, but I agree that this is very frustrating.  I've used other CRMs before (capsule as an example) and the same attachment was only saved once and the CRM would save the latest version of it along with a # of times it had been saved.  HELP!!

    3
    Comment actions Permalink
  • +1 from me - these things are littering up the files tab

    No work arounds?

    2
    Comment actions Permalink
  • Over a year with no support, nor response from Insightly on this major issue?

    3
    Comment actions Permalink
  • +1 From me, we'd like the ability to save emails including attachments as we are a tourism operator who have various attachments like permission slips, rams forms, booking invoices etc. coming in with most emails so the work around to turn off all attachments doesn't make sense for us.

    insightly is our only software that saves the email signature images as attachments - the html work around for this is to host your images on a hosted server and not embed the images in your signature however this hasn't effected insightly saving the images for our signature alone.

    with our storage limit quickly filling up with rubbish signature images we've had to upgrade our plan to cope with the ever increasing file waste.

    This is not something that is advertised at the time of signing up it's just a hidden way of bleeding money from your clients.

    1
    Comment actions Permalink
  • +1 Here - New user to Insightly and am finding that you spend a lot of time cleaning up data with these smaller attachments for Signature images, etc. 

    0
    Comment actions Permalink
  • +1 - this is a significant issue for the clean management of data as the multiple files hide the important information and the time spent deleting individually is a productivity blocker

    0
    Comment actions Permalink
  • Hello Everyone,

    Thanks for your feature request and feedback!

    We currently have a main post on this subject with lots of activity and comments.

    You can find the post here.

    I suggest adding your comment and vote there this way the more activity a request receives, the more likely it is to be considered for implementation.

    Thanks for your time and patience! 

    0
    Comment actions Permalink

Post is closed for comments.