"An Error Occurred" when trying to check / clear recurring tasks

Every time I try to clear a task that is part of a recurring series, a message "An Error Occurred" appears at the top of the screen and the task will not be marked completed. Please address.

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17 comments
  • I am having the same issue. The task will not be marked completed or create the following recurring task. This is a very important feature for us!

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  • I am also having the same issue. The tasks are one of the features that I use the most...

    Insightly: When will it be fixed? 

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  • Hi All,

    I apologize for the inconvenience. This was a site performance issue that we've been working on. Can you try once again and let me know if you're still having trouble?

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  • Worked on my end now. Thanks Nora. 

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  • It worked for me as well. 

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  • Works now! Thanks

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  • Hello,

    I am having this same issue during the last couple days.

    Tasks will not be marked completed nor create the following recurring task. The same error message is shown at the top of page.

     

    Best regards,

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  • Hi Bv-database:

    Can you share screenshots or a recording of your steps that include the error message that pops up? This will help us to see what you see in your account. 

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  • I have been having this issue all week. I have not been able to clear any of my tasks and have them save. Hope I can get this resolved today.

    https://www.dropbox.com/s/enu9k936v5clzhp/Screenshot%202016-11-04%2011.12.33.png?dl=0

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  • Thank you for the message of the screenshot Monique. We're looking into this for you. Can you tell us which method you use to mark the Task complete? 

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  • Yes, I would typically be viewing task by organization. Then I just check the box when I have completed the task.  I have also tried an action to mark complete when in the actual task, that did not save either....

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  • We're going to need to do some testing in your account Monique. Would you mind if we add a few test Tasks in your account?

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  • sure ok

     

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  • Great thanks, we'll be in touch.

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  • Hi Monique:

    We created a test Organization with linked Task, marked is as complete. Can you check to see if you you are seeing the same thing?

    Is there something that differentiates your Tasks perhaps? Are they repeating, were they imported etc? If you could provide an the name of a Task you are unable to mark as complete that would be helpful too.

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  • I'm having the 'An Error Occurred' issue when trying to mark repeating tasks as being complete. Any resolution?

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  • Hello Wesley,

    Do you have a Task you can share the name as an example that this happens to? If you can also provide a screenshot of the error message and your exact steps that will help. 

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