Frustrating and Poor Customer Service

I was going to subscribe to the Basic Plan.  However, you want to charge me for 3 users.  I am a single user.  The Drop Down Menu can reduce it to 2 but that is still one too many! LOL  Of course there is no way to contact anyone unless I PAY TOO MUCH and then you have a notice that can be NO REFUNDS.  How do you deal with customers like that?  I know if I treated my customers that way I WOULD BE OUT OF BUSINESS!!  You need to add the capability to at least chat with a rep about issues.  Not everything can be solved by posting.  

At this point I will NOT be doing business with you at all as I feel you are fundamentally NOT customer oriented or really care about OUR needs. 

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7 comments
  • Hi Bill,

    I apologize for the frustration.

    I hope you can give us another chance. I reviewed your account and notice you have two users (Mark & William) which is why you're not able to upgrade for one user only. If you go to System Settings > Users and delete one of the two users, this should clear it all up.

     

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  • I AGREE! THE PRICE IS TOO EXPENSIVE AND POOR CUSTOMER SUPPORT.

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  • Hi Sales Bulacanhomes,

    I see you've opened a ticket with our support team. Jen on the support team will be reaching out to you very soon to address your issue. You're in great hands :)

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  • Current customer.  Cannot reach anyone by phone.  Frustration is growing for my leadership team and me. Unless things change, we'll be moving back to our previous CRM.

     

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  • Hello Craig,

    At this time, we only offer phone support to customers on a Success Plan. Even if you don't have a Success Plan, all paid plans have support via email. 

    Here's a helpful article on how to submit a support ticket: Getting help and support with Insightly

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  • What I require is a method to speak directly to my account rep, not a link that asks me to solve me own problem.  If this doesn't improve, I'm cancelling my subscription and I'm going to cite this message as being the non-helpful reason that I'm taking my business elsewhere. 

     

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  • Hello Craig,

    I understand your frustration in regard to wanting to speak to someone live. I checked your Insightly Account and do not see that you have an account rep or a success program. Because of this, I suggested the submission of a ticket to further help you. Would you like me to create a ticket? You'll just need to provide me with the issue you are having to better support you. 

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